Job Specific Responsibilities

• Lead and mentor a team of analysts to deliver high-quality support services for SAP Warehouse Management, specifically focusing on Inbound and Outbound processes.

• Analyze, troubleshoot, and resolve complex issues within SAP WM related to Inbound and Outbound functionalities, ensuring timely and effective solutions.

• Collaborate closely with stakeholders to understand business requirements and identify improvement opportunities within Inbound and Outbound processes.

• Drive a customer-centric support mindset within the team, focusing on meeting and exceeding customer expectations in both Inbound and Outbound operations.

• Continuously learn and stay updated with emerging technologies, leveraging this knowledge to provide innovative solutions and enhance system performance.

Preferred Qualifications

• Bachelor’s degree in information technology, or related field.

• 7+ years of hands-on experience in SAP Warehouse Management with a strong focus on both Inbound and Outbound processes.

• Proven track record in a technical lead or mentorship role within an SAP WM environment.

• Strong leadership skills with the ability to inspire and guide a team towards success in warehouse management support.

• Customer-centric mindset, dedication to continuous learning, and a proactive approach to problem-solving.

J ob Summary

Reviews, analyzes, and evaluates user needs to create system solutions that support organizational needs. Supports management in the design of processes and metrics for a functional area, leads and prioritizes activities for one or more workstreams, and provides training and guidance to junior analysts.

Major Tasks, Responsibilities, and Key Accountabilities

• Partners with internal stakeholders to define business requirements, identify improvement opportunities, troubleshoot system issues, and develop applicable solutions.

• Determines, develops, and communicates system enhancements and changes based on empirical analyses.

• Manages and executes system enhancement testing with engineering and technology teams to ensure quality, fit to ask, performance, and security compliance.

• Ensures software is successfully pushed into production environments and assists with the resolution of launch-related issues.

• Communicates with leadership regarding the status and completion of business requirements, test cases, and test execution.

• Maintains and analyzes a vendor analysis workbook to assist with the selection of new technology suppliers.

• Develops and improves internal processes to refine technologies and create organizational efficiencies.

• Leads and directs the work of junior analysts, including providing training, guidance, and feedback on projects and tasks.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.

• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.

• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.