Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Applications and Solution Architect

What does a successful Business Applications and Solution Architect do at Fiserv?

You will be involved in providing Human Resources systems support to a customer base of approximately 46,000 employees, 6000 managers, 550 human resource professionals and over 15,000 Contingent Workers (CW) through system support, integration, and reporting. You will manage Fiserv’s 3rd party applications, Fieldglass which manages CW accounts globally and Client360, Internal HR ticketing system.

What you will do:

• Manage new Client360 HR case management system post implementation support including requirements gathering for system enhancements, configurations, testing, deployment, and AI chatbot Dialogue (Intents)

• Manage new SAP Fieldglass and HR System project/enhancement requests from initiation through post implementation support including requirements, configuration, testing, and deployment

• Be the Senior Technical Analyst for SAP Fieldglass Technology projects which support the business and human resources strategy to continually improve processes, maximize productivity, and support new HR and GSS initiatives

• Research, review, and analyze effectiveness and efficiency of the existing SAP Fieldglass system and how it integrates with Workday

• Execute system enhancements, including new functionality rollouts and modifications of existing functionality and coordinates and performs in-depth tests, including test documentation and post-implementation support

• Document processes via job aides and knowledge-based articles

• Partner with HR Integration Technology team to continually improve processes, manage to business priorities and deliver weekly project updates

• Own relationship with CST Team and global operations and senior leadership and Global Sourcing team to provide technology and process solutions to enhance the user experience

• Manage new project/enhancement requests from initiation through post implementation support

What you will need to have:

• 3+ years of configuration management experience

• 3+ years of experience configuring systems, integrations configuration and support experience

• 3+ years of experience in software implementation and support

• 3+ years of experience providing functional and operational support to the business, including effort estimates and resource management

• Bachelor’s degree in computer science, Human Resources, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Ability to multi-task and overcome obstacles with innovation to meet critical deadlines with excellent analytical and research skills

• Capable of delivering strong diligence, accuracy, problem-solving, critical thinking with ability to communicate, both verbally and written, with an elevated level of confidence

• Solid understanding of software lifecycle development (SDLC) methodologies, data privacy and other regulatory requirements

• Experience in implementing and supporting systems on a global scale is a plus

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.