Overview

Responsible for first and second level day to day onsite support of users and systems (regulated and non-regulated) at all Atlanta sites. Position consists of Deskside Support, Network Administration, Lab System Administration, Server Administration, and IT Projects.

Responsibilities

• End user desktop, laptop, and software support that includes troubleshooting and Imaging/deployment of Workstations and Laptops.

• Perform basic Local Area Network Support on a cisco switch network. Work with shared service network support on more advanced issues.

• Perform Microsoft Windows Server support in a clustered VMware environment.

• Perform software system support for laboratory software packages, that include Agilent,Endoscan, Instron, Vitek, and DNA Sequencers.

• Project Work:Windows Server migrations and setting up new lab instrument servers and client PC’s with vendors support.

• Ordering and setup of electronic equipment in accordance with Site Policies

• Maintaining Backups/Restores of local systems.

• Assist with roll out of new companywide software, such as email, collaboration, telephony, security software.

• Manages and creates user accounts inside of AD, Exchange, etc. Also works with shared service staff for DHCP, GPO, SCCM functions.

• Server/Lab/End user Computer vulnerability remediation by keeping computer OS and computer software up to date.

• Manages and creates employee security badges for building access.

• Assists business with systems migrations for validated equipment.

• Contacts vendors and contractors as needed. Manage repair process with vendors. Coordinates items like printer setup and repairs, Security camera systems, etc.

• Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, network upgrades, server upgrades, email system upgrades and application deployments.

• Works with network administrators and application support staff to ensure user management, customer service and proper troubleshooting.

• Trains users on IT Systems and Policies. Coaches/trains junior site IT staff.

• Works on routine assignments per written procedures, where ability to recognize deviation from accepted practice is required.

• Contributes to the overall operations and to the achievement of departmental goals.

• Perform job specific tasks in compliance with applicable Regulations, International Standards, and WuXi AppTec Policies and Standard Operating Procedures.

• Normally receives minimal instructions on routine work or daily tasks.

• Maybe required to work Holidays and weekends.

Qualifications

Experience / Education

• Associate’s or Bachelor’s degree or equivalent experience

• Minimum of 3 years technical IT support experience which must consist of Server Administration and project work.

• Familiarity with Vlan and switch configurations

• Previous experience supporting lab systems (or workstation based technical systems) is preferred.

Knowledge / Skills / Abilities:

• Advanced knowledge of Windows 10/11 operating systems

• Advanced knowledge of PC hardware troubleshooting and repair

• Advanced knowledge of printers, troubleshooting and repair

• Fundamental knowledge of Ethernet and Wi-Fi networks

• Proficient in Microsoft Office applications (Excel, Word, Outlook)

• Advanced knowledge of LAN, VPN, WLAN and Remote Desktop program

• Knowledge in Backups/Restores

• Advanced understanding of networking principles and Microsoft Active Directory

• Understanding of Good Laboratory Practices and Good Manufacturing Practices.

• Strong organizational and time-management skills

• Ability to work in a team environment and independently as required

• Strategic thinking ability with strong analytical troubleshooting skills

• Proficient in Oral & Written communication skills

• A positive attitude and ability to provide excellent customer service skills

• Willingness to learn and hone new skills and systems.

Physical Requirements:

• Must be able to work in a controlled lab setting where biohazards and chemicals are present

• Must be able to wear appropriate Personal Protective Equipment (e.g. gloves, lab coat, safety eyewear, mask)

• Must be able to work in environment with variable noise levels

• Ability to stand / sit / walk for long periods of time

• Ability to lift 25 lbs. routinely & occasionally lift 100 lbs. with help of at least one other person

• Ability to crouch, bend, twist, and reach

• Color Vision - Ability to identify and distinguish colors.

• Must be able to perform activities with repetitive motions

• Ability to climb Ladders / Stairs / Scaffolding

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Job Locations US-GA-Marietta, Georgia

Job ID 2024-12885