Job Description:Job TitleCustomer Service RepresentativeCollaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.The Impact Youll Make in this RoleAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Primary responsibilities include but are not limited to the following:Acts as the primary liaison between 3M and our customersHandles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issuesCommunicates clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondenceWorklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicingSystematic problem solving in regards to material information records and master data monitoringCommunicating and working with price change activity, looking at order reports and communicating with customers and internal teamsEducates and informs the customer of various processes and directs customers to appropriate resourcesManaging the customer order process from entry to deliveryDevelops and leads improvements and/or solutions to work processes and toolsHandles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issuesResolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customersHandles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutionsImproves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problemsParticipates in and maintains a quality service culture within the Customer Account Management TeamParticipates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of needMay provide training to new employees and other members of work groups. May develop and lead cross-functional business teams and may act as project liaison. Participates on department process improvement teams.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Bachelors degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environmentORHigh school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environmentAdditional qualifications that could help you succeed even further in this role include:Possess a bachelors degree or higher (completed and verified prior to start)SAP system experience is preferredKnowledge or experience within 3M Customer Services role and responsibilitiesExperienced wit cross-functional project leadership preferredSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customersAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problemsAbility to follow through with commitments and show concern for the needs of othersExcellent oral and written communication, including presentation skillsClear and conceptual thinking ability; excellent judgment and discretionPrefers to stay busy with a full workload and enjoys meeting challengesAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlinesWork location:Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)Travel: May include up to 10% domestic/InternationalRelocation Assistance: Is not authorizedSupporting Your Well-being3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Chat with MaxFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruitingApplicable to US Applicants Only:The expected compensation range for this position is $72,681 - $88,832, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidates relevant knowledge, training, skills, work location, and/or...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity