Description Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle their roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do. It's our people who fuel our creativity and make our culture feel like home. Join our team as an Applications Engineer! This is a HYBRID role based out of the Maple Plain, MN. The Applications Engineer (AE) effectively manages moderately complex application customer projects that could include Injection Molding (IM), CNC Machining, or 3D Printing projects by providing technical expertise in support of selling and retaining Protolabs' services. This position is responsible for thorough review and evaluation of customer supplied 3D CAD data and RFQ' s. The AE also provides general review for Statements of Work and quality documents, while requiring selective coordination with technical operations, process engineering, contracts, production, and quality departments to manage risk. The AE provides technical expertise to sales and external customers regarding process capabilities and limitations and serves as a technical consultant during virtual and face-to-face customer interactions (i.e. conference calls/webinars, local tradeshows and local customer site visits). Additionally, the AE will coordinate with marketing and provide technical information for Protolabs services. Some local travel may be required. You will: Maintain strong customer service support by answering customer phone calls, emails, and chat. Provide pre-sale consultative design support including webinars, design reviews, and plant tours for Tier 2 & 3 (projects) customers. Work with Tier 2 & 3 (projects) customers for tours, lunch & learns, and local customer visits. Maintain 4 hour responsiveness guidelines set on all customer (internal and external) communications. Gain a solid understanding of the customer's technical requirements and ability to make design changes and communicate appropriate solutions. Evaluate customer requirements to best manage expectations and risks for moderately complex projects and geometries. Thoroughly review and evaluate customer supplied 3D CAD data, RFQ's, Statements of Work, drawings, and quality documents to verify technical compliance. Coordinates with technical operations, contracts, quality and process engineering departments to manage moderately complex projects with non-standard customer requirements. Provide technical guidance to sales and Tier 2 & 3 (projects) customers regarding process capabilities and limitations. Serve as primary technical resource on a project basis. Travels to local tradeshows and customer site visits as a technical expert for one or more of the services offered (Injection Molding, CNC Machining, 3D Printing). Assist the customer in working through recommended or required changes to their 3D CAD model to help them take advantage of Protolabs' value. Balance the objective of satisfying the customer requests with the potential of downstream risks to deliver acceptable parts on schedule. Effectively uses all work instructions and associa ed documentation when evaluating customer quotes. Provide basic on-boarding training to new AE employees. Utilize thorough understanding of AE responsibilities to participate in Kaizen and Value Stream Mapping events, and other inter-departmental process discussions. Contribute to marketing activities as a technical resource. Performs other duties as assigned You have: 4+ years' of experience in mechanical engineering, manufacturing engineering, or related technical focus or equivalent work experience. Injection molding or CNC processes is preferred. 4+ years' in a directly related customer facing experience role with the responsibility of problem solving and leading projects. 3+ years' experience managing projects with high requirements & high complexity. Excellent technical aptitude with ability to communicate technical information to others at various levels Solid understanding of Knowledge of CAD modeling programs and ability to visualize 3-Dimensional parts based on CAD data. Ability to manage medium size projects with moderate complexity required Experience with a Windows computing environment as well as the ability to learn custom software packages. Ability to multi-task and prioritize in a fast paced environment. Strong analytical, problem-solving skills and strong negotiation skills Excellent interpersonal skills to maintain a cordial and professional demeanor when working with customers, other departments and team members. Strong communication skills including, listening, speaking, writing and making presentations Strong computer skills (MS Office applications), including experience with a CRM software. Responsive, proactive and a self-starter with strong coaching and mentoring skills Strong interpersonal skills, with an ability to build rapport and customer trust Ability to work independently and in a team environment and proven ability to get positive results from a high performance team. Excellent customer relationship management skills, including the ability to successfully deal with escalations Strong sense of urgency, attention to detail and ability to be highly responsive. Demonstrated ability to work within Proto Labs values of Teamwork, Achievement and Trust. Bonus points for: Formal education (BA/BS degree) Solid understanding of engineering drawings utilizing geometric dimensioning and tolerancing (GD&T) preferred Experience with modeling/revising 3-D solid model in native CAD software is preferred What you will get: Hybrid work! We offer a competitive salary and annual bonus opportunity In... For full info follow application link. All Proto Labs facilities in the United States are ITAR-compliant operations. Due to ITAR regulations, Proto Labs is only able to employ U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire. Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.