Service Engineer - Quality Management Job Functions: Job Summary This position is responsible for Quality Service Manager topics, KPI's, non-conformities relating to the company's strategic/direct customers. This includes the job functions listed below. Job Functions (Essential) Primary point of contact for assigned customers on Quality topics. Guide the company towards exceeding respective customer quality metrics. This includes tracking and reporting customer Quality KPIs; identifying improvement areas; and working with stakeholders to identify and implement corrective measures. Investigate product failures (found at enclosure vendors, customer complaints and issues logged in various platforms along the site installation process.) to determine validity of claims and determine the source/causer of non-conformances. Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions. Update the status of quality topics on respective customer platforms as well as on local tracking tools. Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed. Carry out product inspections from time to time, including First of Kind inspections and product audits. Continually improve and document processes for your assigned customers. Keep management updated of progress, developments, and pending problems. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. Perform special projects as required Posting Title: Service Engineer - Quality Management Location: MTU Onsite Energy (Mankato, MN) Functional Area: Customer Service and Support FLSA Code: EXEMPT Employment Type: OED - Exempt Qualifications: Qualifications (Education, Knowledge, Skills and Abilities) Required: Bachelors' degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 3 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 7 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment. Good knowledge and proven application of 8D methodology. Strong knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment. Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment. Strong communication and interpersonal skills, with the ability to interface effectively at all levels of the organization. Strong analytical and problem-solving skills Self-starter possessing strong initiative and teamwork Proficient with PC and MS Office Suite Preferred: Familiar with plant operations and equipment Knowledge of engine and genset components and products Knowledge of genset performance requirements Knowledge of gauge and test equipment Work Environment: Work Environment Work Conditions: The position is mostly office based, with investigations and inspections taking place in the factory from time to time. Equipment: Computer, Copier, Phone, Fax Shift: Office (First) Job Type: Regular Work Schedule: Full Time Service Engineer - Quality Management | MTU Minorities/Women/Disabled/Veterans/ Sexual Orientation/Gender Identity