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RELX INC
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Manila,
Philippines
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to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and ... responsibilities and deliver excellent customer service.
To ensure customers are provided with the
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RELX INC
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Manila,
Philippines
...
customer inquiries related to billing, service requests, suggestions, and complaints. They will resolve ... service skills
Excellent in multi-tasking
Bachelor’s degree in a customer service field
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RELX INC
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Manila,
Philippines
...
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Technical Skill:
Excellent phone etiquette with outstanding Customer Service skills ... Dispute and Resolution teams to resolve consumer disputes.
Document records of customer
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RELX INC
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Manila,
Philippines
...
initiates the escalation process for unresolved customer problems. Technical Support Representatives ... contacts, both internal and external, to promote customer satisfaction and maximize individual and team
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RELX INC
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Manila,
Philippines
...
service level response and resolution times for all systems.• Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.• Effectively
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RELX INC
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Manila,
Philippines
...
:
Bachelor's Degree in any course
At least 1-2 years of experience in customer service (calls, email ... customer groups
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RELX INC
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Manila,
Philippines
...
customer service (calls, email and chat)
Ability to work any time zone shifts
Excellent ... across many different customer groups
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RELX INC
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Manila,
Philippines
...
:
Bachelor's Degree in any course
At least 1-2 years of experience in customer service (calls, email ... customer groups
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RELX INC
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Manila,
Philippines
...
Previous experience in customer service, technical support, or subscription management is preferred ...
Key accountabilities:
Customer Assistance: Act as the first point
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RELX INC
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Manila,
Philippines
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maintenance tools and problem solving skills.
Establish and adhere to service level response and ... issues not under the 1st Level scope of the Service Desk Team.
Effectively communicate to
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RELX INC
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Manila,
Philippines
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creativity
Excellent customer service skills
Excellent communication skills, both verbal
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RELX INC
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Manila,
Philippines
...
, information technology, accounting, etc.) to ensure service levels are met.
Prepare, review and make ... assignments
Manage workflow in areas such as customer inquiries and other related areas as it relates to
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RELX INC
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Manila,
Philippines
...
customer support through email, chat or phone calls
Ability to support any volume-based customer facing or back-office requirement as needed by the business
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RELX INC
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Manila,
Philippines
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revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives ... all customer related order requests (new and existing customers)
Acts as a liaison between
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RELX INC
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Manila,
Philippines
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Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and
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RELX INC
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Manila,
Philippines
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innovation and creativity
Excellent customer service skills
Excellent communication skills ... about making face to face connections, so we are looking for a highly motivated, outgoing, customer
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RELX INC
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Manila,
Philippines
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To provide Accuity customers with a high level of customer service responding to all ... Global Accuity Customer Service inbox both on the technical aspect and product inquiries while managing a
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RELX INC
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Manila,
Philippines
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to high quality standards that meet/ exceed key objectives and service levels. Responsible for ... quality of service across the whole end-to-end R2R process. Responsible for management supervision of the
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RELX INC
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Manila,
Philippines
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Job Title: Technical Customer Support Specialist I
Business Title ... , and always ensuring a high level of customer satisfaction.
Key Responsibilities
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RELX INC
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Manila,
Philippines
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The Customer Insights Analyst works with RX events teams in completing the entirety of producing post-show survey reports. That includes conducting the initial show briefings with
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RELX INC
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Manila,
Philippines
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unresolved customer problems. Technical Support Representatives performing at this level will be required to ... external, to promote customer satisfaction and maximize individual and team performance
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RELX INC
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Manila,
Philippines
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unresolved customer problems. Technical Support Representatives performing at this level will be required to ... external, to promote customer satisfaction and maximize individual and team performance
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RELX INC
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Manila,
Philippines
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written communication skills
At least 1-2 years BPO/shared service or
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RELX INC
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Manila,
Philippines
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exceptional customer service.
Good knowledge of Microsoft Office
Experience in handling CRM ... assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual
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RELX INC
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Manila,
Philippines
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provide pre / post-sales support
Produce new customer orders and/or recurring specialized customer ... issues in a timely manner .
Collaborate with other support teams to ensure critical customer issues
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RELX INC
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Manila,
Philippines
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Job Accountabilities:
· Assist the Program Manager with the manag
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RELX INC
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Manila,
Philippines
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inbound/ call backs from the customer on the tickets they are working on.
Respond to inquiries
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RELX INC
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Manila,
Philippines
...
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Customer Support: Respond to customer inquiries via internal correspondence or communication tools
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RELX INC
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Manila,
Philippines
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We are looking for someone who can get to the heart of how our business operate
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RELX INC
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Manila,
Philippines
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BASIC FUNCTIONS: This is an entry-level position that will work with one or more
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