The Role

The User Experience (UX) Designer is responsible for designing and optimizing the user experience of our software products. This role works closely with product management, technology, and a broad range of business stakeholders. The UX Designer will contribute to planning, designing, testing, and advancing the user experience, ensuring alignment with our product strategy and business goals.

The Responsibilities

• Advocate for the user by understanding their goals, needs, and behaviors through user research and data analysis.

• Create intuitive and engaging user interfaces for web and mobile applications, ensuring consistency and adherence to design standards.

• Develop and maintain UX artifacts such as wireframes, prototypes, personas, journey maps, and user flows.

• Collaborate closely with product management, technology teams, and business stakeholders to define and implement innovative solutions for product direction, visuals, and user experience.

• Translate concepts into wireframes and mockups that lead to intuitive user experiences.

• Design and deliver high-quality user interfaces, including detailed UI specifications and interaction designs.

• Conduct user research and usability testing to gather feedback and iterate on design solutions.

• Ensure all designs are accessible and meet industry standards for usability and inclusivity.

• Stay up-to-date with the latest UI/UX trends, techniques, and technologies, and apply them as necessary to enhance our products.

• Participate in agile development processes, including sprint planning and reviews, ensuring design and development alignment.

• Communicate design ideas and prototypes to developers, stakeholders, and other team members effectively.

• Continuously improve and iterate on the design processes and tools used by the team to enhance productivity and quality.

The Requirements

• 5+ years experience in UX Design and/or UX Research role.

• A strong portfolio highlighting a breadth of UX design work across web and mobile applications with clear end-to-end process (discovery > delivery) evident.

• Experience in a Customer Experience or Service Design role.

• Ability to design and develop strong experiences for responsive/adaptive web and native mobile applications.

• Ability to design experiences for multi-channel interactions or the enhancement of client service offering through digital touchpoints.

• Ability to work collaboratively in multi-disciplinary environments.

• Experience leading and/or observing user research and developing insights and recommendations from findings.

• Ability to articulate current trends in customer experience and service design thinking.

• Ability to articulate current experience trends in web design and mobile applications.

• Degree in relevant field or transferable experience.

• Knowledge of user-centered design principles, methodologies, best practices, and approaches, particularly as applied to web-and mobile-based applications.

• Commitment to constantly improve one’s skills, staying current with developments and trends in the industry.

• Proven ability to think outside the box and develop creative solutions.

• Excellent oral and written communication and presentation skills.

• Experience working in a consulting environment.

• Proven organizational skills and attention to detail.

Experience with UX Design Tools Preferred, Such As

• Figma

• Figjam

• Creative Cloud

• User Testing software

• Extensive HTML insight

• Workflow systems

WTW is an Equal Opportunity Employer