Overview:

Flyreel is a key component of an end-to-end property intelligence solution (https://risk.lexisnexis.com/insurance/total-property-understanding) that combines automated workflow tools with risk insights from intuitive predictive models and the industry’s most far-reaching collection of proprietary data assets. This powerful combination arms home insurance underwriters with a more complete picture of the risk, while helping reduce their overall underwriting investment.

Responsibilities:

The Customer Support Coordinator serves as point of contact for LN Risk Flyreel customers, in resolving issues and product pain points from the customers’ perspective.

• Responsible for research, resolution and responding to questions and inquiries via email and chat platforms.

• Accurately assess and uncover customer concerns through probing questions.

• Maintain up-to-date knowledge of the company’s products and services.

• Understand product behavior and trends.

• Provide documentation for data and processes performed and must be able to convey/communicate information by statement or suggestion.

• Collaborate with team members to achieve overall customer satisfaction.

• Protect customer information in accordance with privacy policies.

• Uphold company standards in dealing with external customers for better Customer Experience.

Qualifications:

• Bachelor’s Degree in any field or at least 2 years equivalent experience

• For internal candidates, must be at least 12 months in current role with no active Disciplinary Actions received

• Excellent verbal and written communication skills

• Strong organizational and workflow management skills

• High attention to details

• Excellent multitasking skills

• Proficient in keyboard and MS Office Tools (Outlook, Word, Excel, Powerpoint etc.)

• Willing to work on US business hours and weekend coverage

• Energetic, enthusiastic, motivated, and driven individuals

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.