Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

How you'll make an impact!

• Responsible for pre-activation technical support of Masergy’s portfolio of services.

• Support WAN-LAN integration, architectural design and validation.

• Identify function design and product selection.

• Participate in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers.

• Collaborate with Product Management to facilitate the design, development and deployment new product offerings.

• Additional duties as assigned.

SKILLS / ABILITIES / KNOWLEDGE:

Knowledge: experience of study / understanding of concept(s)

• Extensive knowledge of TCP/IP and UDP and IPv4 & IPv6 addressing.

• Advanced level knowledge of routing protocols such as BGP, EIGRP, and OSPF

• Working knowledge of NAT, VRRP/HSRP, Session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles

• Strong L2/L3 protocol knowledge specializing in MPLS-based Services

• Working knowledge of Linux operating system and SD WAN concepts

• Dynamic routing protocols, load balancing and failover techniques

Skills: observable competence to perform activity

• Excellent written and verbal communication skills

• Exceptional analytical and problem-solving skills that has ability to identify and analyze problems swiftly

• Strong interpersonal skills that can communicate clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public

• Excellent critical thinking and decision-making skills that has the ability to organize and prioritize several projects and tasks at one time

• Proven creative thinking skills that can explore out of the box and solve problems.

• Exceptional customer’s relation skills in both face to face and telephone contact.

• Ability: Behavior that results in an observable product

• Ability to resolve complex issues and adequately document test progress and results to provide weekly/monthly/annual metrics

• Ability to communicate clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public

• Established ability to effectively advice and counsel both managers and non-supervisory employees on sensitive work related issues

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability to work an on-call rotation including after-hours and weekends on a recurring schedule

Ideal Capabilities and Attributes!

• Minimum four (4) years’ experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs).

• Hands-on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, SDN-NFV, Silver Peak SD WAN, Riverbed WAN Optimization and CERTES WAN Encryption.

• Strong IT/WAN-LAN Integration experience.

• Successful Technical Sales Acumen and/or IT ROI experience.

• Hands-on experience with large L2/L3 topologies utilizing Alcatel-Lucent, Cisco, and Juniper.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Job Family Group: Support