Benefits

• 7 Paid Holidays plus your Birthday!

• Wellness Days

• Paid Vacation

• Full Time employees are eligible for Medical, Dental, Vision, STD/LTD, $25,000 + in Life Insurance benefits, and 401(k) with company matching as part of the Kimpton Benefit Package. Management is eligible for Parental Leave benefits.

• Employee Travel Rate at over 6,000 IHG hotels worldwide

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.

Some of your responsibilities include:

Responsible for providing a positive first and last impression to guests as they arrive and leave the

hotel. When servicing guests, the Bell Attendant is responsible for being professional, friendly, and

helpful. This position also involves assisting guests with their luggage and packages upon arrival

and departure and for arranging transportation when necessary. In addition, this position is

required to maintain the cleanliness and appearance of common areas in the hotel for both guests

and employees all the while providing outstanding service to our guests along the way.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet all guests upon arrival with "Good morning" or (afternoon, evening). Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

• Assist guests with luggage to their rooms promptly when checking in and upon checking out.

• Assist with delivery of ‘forgot it, we got it’ supplies, packages, amenities and other items to guest rooms.

• Assist guests with parking/ valet guest vehicles as requested.

• Drive the hotel ‘shuttle’ vehicle to local destinations for hotel guests.

• Setup and maintain the lobby coffee station by refilling and cleaning as necessary.

• During the winter months, set and light the lobby wood burning fireplace.

• Deliver messages, packages, flowers, wine, and other items to guests in their guestrooms.

• Quickly respond to all guest requests in a timely and friendly manner.

• Keep bell closet clean and neat, polish and clean bell carts daily.

• Help maintain the common areas by removing any trash, cans, bottles, cups, etc.

• When the guest service agents are not available; assist guests with general information.

• Provide other assistance to front desk agents and guests as necessary.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• 1 year of experience in customer service or similar position.

• High School Diploma is preferred.

• Basic writing skills, professional communication skills.

• Flexible schedule, able to work evenings, weekends and holidays.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma is preferred. 1 year of experience in customer service or similar position.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to bend, crouch, kneel, reach, twist, stretch, push, pull, see, and hear. The employee is frequently required to squat, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), walk, and speak. The employee is minimally required to crawl, climb stairs, balance, collate/file, use a keyboard, dial, sit, and write. The employee is occasionally required to lift and/or move 10-50lbs.

Mental Demands: While performing the duties of this job, the employee is frequently required to produce detailed work, use verbal communication, have customer contact, and handle multiple concurrent tasks. The employee is occasionally required to use reasoning skills and handle constant interruptions. The employee is minimally required to use math skills and written communication.

Work Environment: While performing the duties of this job, the employee may be occasionally exposed to heat, odor, fumes, dampness, dirt, noise, vibrations, and use of tools/equipment.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

What You Bring

• High School Diploma is preferred.

• 1 year of experience in customer service or similar role.

• You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.

• Basic writing skills, professional communication skills.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.