Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX H&O Dental Lab Located in Manchester, NH, for a full time Customer Service Representative.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner

• Process outgoing calls in a timely manner

• Troubleshoot technical issues, including shade, material, poor impressions and missing items or information

• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations

• Analyze remakes by customer and ensure any issues are resolved

• Perform cross-selling and sales calls

• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database

• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices

• Submit new doctors to LMS

• Responsible for Pricing

• Manage price lists for ADL and IDA

• Assist Accounting and Sales with pricing and pricing requests

• Make decisions to either set up a new catalog or use an existing one

• Manage and set up new accounts

• Customer retention

• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English

• Must have computer skills including typing and familiarity with Microsoft Office products

• Verbally communicate via telephone-maintaining a positive demeanor

• Verbally communicate with all levels of staff-maintaining a positive demeanor

• Takes initiative

• Listening Skills

• Attention to detail and accuracy

Minimum Education and Experience Required:

• Preferred: High school diploma or GED equivalent

• Preferred: Minimum 5 years of experience in a dental environment or call center

Qualifications

Behaviors

Required

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

• High School or Equivalent or better