This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1171011

We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

Office Manager responsibilities include impeccable customer service skills to both internal and external customers and providing general administrative support to our employees. A successful Office Manager should have experience with a variety of office software (email, spreadsheets and databases), and be able to accurately handle administrative duties.

Ultimately, the Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Responsibilities:

Serve as the point person for office manager duties including:

• This is a difficult role to fill because we need the Managing skill to lead others and keep the systems working while also be able to jump in and perform at the Administrative Support level (CSR/Dispatch).
• Role will require proficiency in the CSR duties as the OM will be required to be a working CSR; includes phones and dispatch, other duties to fill the voids that our CSR team cannot complete.
• Supplies and equipment: Manage office supplies, equipment and inventory, and replenishing as needed
• Communication: Answering phones and emails from customers and clients, anddirecting them to relevant staff
• Role will coordinate with Operations Manager to maintain strong field team productivity and efficiency.
• Role will also coordinate with the Facilities/Warehouse Manager to ensure job schedule goes smoothly with minimal lost time and rescheduling.
• Responsible for key performance metrics of the CSRs and Dispatch team
• General office operations: Overseeing office operations and procedure, and reporting to and working with management
• Scheduling: Maintain a dispatch schedule for field technicians to achieve maximum customer satisfaction and company profitability

Requirements:

• Proven experience as an administrative lead
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet)
• Familiarity with scheduling system (Service Titan) is a plus
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem solving
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-pace environment
• A creative mind with an ability to suggest and implement improvements

Salary/Wage Range: \$25/hour

To apply:<https://www.blackmagicchimneysweep.com/careers>