Description

Position Overview:

Seeking a Level II-III MSP Support Technician to provide exceptional IT support for our clients. You'll need 5+ years of help desk experience, strong technical skills, and the ability to engage effectively with clients. This role involves proactive monitoring, troubleshooting, implementing new solutions, and on-call duties one week a month for urgent client needs.

Key Responsibilities:

• Provide advanced technical support and troubleshooting.

• Monitor and maintain clients' IT infrastructure.

• Collaborate on implementing new IT solutions.

• Document support activities and communicate effectively with clients.

  Requirements

Required Skills and Experience:

• 5+ years of help desk or technical support experience.

• Strong leadership and independent work ability.

• Proficiency in MSP tools, Windows, AD, and Office 365.

• Solid networking knowledge.

• Excellent communication skills

• MSP environment experience strongly perferred

Preferred Skills:

• Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .