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The Cigna Group
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Bloomfield, Connecticut
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Position Summary
Owns the output of a key discipline within Customer Service and typically manages a team of Customer Service job family roles. Manages a customer service center, ensuring
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The Cigna Group
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Bloomfield, Connecticut
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multiple deadlines.
Strong focus on customer service.
Ability to adapt to a dynamic work ... fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For
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The Cigna Group
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Bloomfield, Connecticut
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COMPETENCIES:
Communicates Effectively
Collaborates
Customer Focus
Decision Quality ... connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of
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The Cigna Group
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Bloomfield, Connecticut
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department Turn Around time, daily established productivity goals, and service levels
Proficient ... 2+ years clinical experience
Strong customer orientation
Strong organizational, planning
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The Cigna Group
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Bloomfield, Connecticut
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assist the customer throughout their Utilizes clinical skills to assess, coordinate, monitor and evaluate ... coordination of care and continuity of care management.
Identify customer needs, coordinate and support
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The Cigna Group
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Bloomfield, Connecticut
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Cigna's Medicare Advantage line of business, directly addressing customer and client demands for ... of the vendor service strategy, business process improvements, operational efficiencies and
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The Cigna Group
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Bloomfield, Connecticut
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verbal and written communication.
Strong research, analytical and customer service skills ... Service Members and their families.
REQUIRED WORK HOURS:
Full time job with a minimum of
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The Cigna Group
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Bloomfield, Connecticut
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management, account service, sales, or other areas requiring significant client and customer interaction ... solutions with benefits across the globe.
Roles and Responsibilities
Client and customer
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The Cigna Group
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Bloomfield, Connecticut
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newsletter publications, clinical journal clubs, and department in-service opportunities.
**Minimum ... internet connection must be obtained through a cable broadband or fiber optic internet service provider
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The Cigna Group
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Bloomfield, Connecticut
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of insuring a potential customer and use that information to set premium rates for insurance coverage ... and Excel
An interest in pursuing a career in underwriting
Customer-centric mindset
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The Cigna Group
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Bloomfield, Connecticut
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Acts with speed and purpose to identify, support and resolve customer healthcare needs.
**Establishes a collaborative relationship with the Customer, client (plan participant), family, physician(s
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The Cigna Group
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Bloomfield, Connecticut
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Acts with speed and purpose to identify, support and resolve customer healthcare needs.
**Establishes a collaborative relationship with the Customer, client (plan participant), family, physician(s
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The Cigna Group
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Bloomfield, Connecticut
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customer service experience.
CMs will meet the customer where they are, assess their need and triage ... needs of the customer. You will help customers navigate the mental health system, including utilization
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The Cigna Group
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Bloomfield, Connecticut
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service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna Group
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The Cigna Group
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Bloomfield, Connecticut
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, responsible for the service and support model.
Primary contact for relationships with vendor customer ... customer and client experiences through digital and live channels. This role will be an active leader and
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The Cigna Group
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Bloomfield, Connecticut
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groups to ensure swift resolution of problems within service level targets
Liaise with suppliers ... relationship with the service managers and production support leads, and have high level familiarity with the
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The Cigna Group
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Bloomfield, Connecticut
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Understanding dependencies & broad knowledge of product/service offerings
Continuous status reporting ... programs
Being a passionate advocate, with the ability to identify, champion customer needs, and
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The Cigna Group
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Bloomfield, Connecticut
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direction of assigned markets and is accountable for the management of value-based and fee-for-service ... -service and sophisticated value-based reimbursements with hospitals and other providers for Cigna’s
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The Cigna Group
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Bloomfield, Connecticut
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experience preferred
Excellent communication and interpersonal skills with a focus on customer service ... provision of service as a mental health or chemical dependency counselor.
As an Inpatient Care
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The Cigna Group
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Bloomfield, Connecticut
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for the management of value-based and fee-for-service contracting and network management activities ... complex contracts and negotiations for fee-for-service and sophisticated value-based reimbursements with
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The Cigna Group
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Bloomfield, Connecticut
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service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we
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The Cigna Group
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Bloomfield, Connecticut
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internet connection must be obtained through a cable broadband or fiber optic internet service provider ... connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of
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The Cigna Group
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Bloomfield, Connecticut
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potential customer and use that information to set premium rates for insurance coverage. As part of our ... total case profitability, and conducting customer negotiations with Sales and Account Management on
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The Cigna Group
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Bloomfield, Connecticut
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management of value-based and fee-for-service contracting and network management activities for multiple ... complex contracts and negotiations for fee-for-service and sophisticated value-based reimbursements with
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The Cigna Group
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Bloomfield, Connecticut
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internet connection must be obtained through a cable broadband or fiber optic internet service provider
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The Cigna Group
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Bloomfield, Connecticut
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providing exceptional support for their partner/customer organization.
Qualifications:
A ... broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
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The Cigna Group
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Bloomfield, Connecticut
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customer and provider expectations.
Lead strategic initiatives to monitor Military OneSource network ... , corrective action implementation and monitoring.
Exceptional service experience knowledge and skills
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The Cigna Group
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Bloomfield, Connecticut
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Individual coaches and mentors
Community Service outreach opportunities
**Potential Areas of ... internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna
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The Cigna Group
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Bloomfield, Connecticut
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their partner/customer organization.
Strategy : Contributes to establishing strategic goals ... internet connection must be obtained through a cable broadband or fiber optic internet service provider
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The Cigna Group
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Bloomfield, Connecticut
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value other perspectives
Strong customer focus, dedicated to meeting the expectations and ... internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position
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