Reference #: R0392530 2476 Swedesford RdSTE 150,Malvern,Pennsylvania,19355-1456,United States of America

Trainer 1, Customer Experience

General Purpose of the Job

The Trainer I is responsible for supporting training programs and courses for internal contact center support function professionals; this includes both training delivery, training content updates, and administrative responsibilities. A Trainer I primarily focuses on the entry-level training delivery portfolio (e.g. new hire training), and performs administrative duties which include Loopback session facilitation, maintaining documentation, and maintaining training schedules.

Essential Duties and Responsibilities

Trains and supports internal contact center support professionals on DaVita's software as well as external applications (live & virtual settings).

Coordinates and delivers loopback sessions

Organizes and conducts content audits to keep content up to date & provides development assistance to Trainer II

Performs administrative duties including but not limited to: (process documentation, SharePoint maintenance, and training scheduling for assistance)

Creates and maintains the new hire training schedules; maintains tracking and checklists.

Education and Experience High school diploma required. 0-2 years' experience in customer engagement role.

What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range$19.00-$30.00 / hour

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.