Do you have a passion for leadership in brokerage operations? Do you love coaching and developing high potential talent? Do you want to build relationships and consult with leaders within Vanguard? If you answered yes to these, come join a fun, highly collaborative team as the Operations Manager of Cost Basis. The role will allow you to build relationships, enhance leadership experience, and oversee a critical operational role within Brokerage & Investments. In this role you will lead the Cost Basis Operations team based in Malvern, PA and Scottsdale, AZ. This is a hybrid role that requires 3 days per week in the office and can be located in either Pennsylvania or Arizona.

What’s the scope of the Cost Basis Operations Manager?

What experience would be gained from it?

• The role offers an opportunity to directly manage a team comprised of 4 Team Leads and 3 Specialists, across both sites, who directly support cost basis operations within Specialized Brokerage Operations in Brokerage & Investments

• The entire organization is comprised of about 35 people at all levels from contractors to team leads to specialists.

• Processing crew work directly in a third-party vendor application to ensure cost basis requests and work items are updated accurately and timely.

• As the Cost Basis Operations Manger you’ll play a key role in ensuring that all processes to support accurate cost basis reporting are conducted with a strong focus on risk mitigation.

• While cost basis is used required for tax reporting purposes, it is used by multiple other areas of the organization including Mobile, Web and Advice.

• Through this role you’ll have the opportunity to build deep relationships with internal business partners.

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  What does the ideal candidate look like?

• Has strong experience leading others with demonstrated ability and passion for coaching leaders.

• Drives operational excellence, innovation and thinks creatively to meet and improve key processing indicators.

• Has a strong ability to assess talent, identify strengths and areas for improvement and provide actionable feedback.

• Builds relationships with people at all levels with ease and comfort and have the ability to influence stakeholders.

In this role you will:

1. Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Champion the implementation of service enhancements, growth strategies, and process changes across the department. Foster a team environment driven by open communication, decisiveness, clear direction, teamwork, and accountability.

3. Enhance the team's operational delivery by driving process optimization, technology enhancements, or act as a key liaison across teams and external vendors.

4. Assess regular operational metrics and track outputs against goals to determine team performance in real-time on a regular basis. Connect the team's daily goals to the long-term vision of the department.

5. Collaborate with internal colleagues to ensure appropriate regulatory oversight, service execution, and control and risk management procedures.

6. Participate in special projects and perform other duties as assigned.

What it takes:

• Minimum five years of related experience required. Two years' experience in operations processing preferred.

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

• Prior leadership experience, leading leaders

• Experience in Cost basis and Operations Management

• Experience with Lean Six Sigma and Value Stream Mapping, nice to have

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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