Job Description

About the Position

This role will provide support for Oracle Hospitality customers globally hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time.

KEY OBJECTIVE

An individual with basic or intermediate hospitality implementation skills who can manage and analyse client requirements to apply and deploy in an end-user environment.

Delivery of training and introduction to end-users of the Hospitality solution and assisting with system configuration, and customisation according to work scope and ensuring a seamless and smooth transition and that the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, usage, and service models. Answer operational and system application queries and provide proper client handover after “go-live” or completion of the project.

Preferred Qualification

• Minimum two (2) years’ experience with Oracle Hospitality Hotel Systems (OPERA) or other enterprise software applications or minimum two (2) years’ experience in an I.T. position or relevant.

• Degree in the field of Information Technology, Computer Science, or Engineering or equivalent experience.

• Experience in Windows Server Operating Systems, network components, and system storage and backup utilities

• Experience in Remote desktop applications, Webex, Bomgar, Zoom, or similar video conferencing software.

• Experience in a customer-facing role, preferably with a software professional services organization or consulting background.

Duties & Responsibilities

• Installation, configuration, user training, troubleshooting, and supporting Oracle Hospitality products and interfaces using the latest and approved Oracle Hospitality policy, standards, and procedures.

• Integration and testing of all peripherals and features of interfaces from 3rd party vendor systems from the following:

• Telephone and Minibar Systems

• Point of Sales Systems

• Door-lock Systems

• Internet Gateway

• Video Systems

• Building Management Systems

• Credit Card or EFT payment systems (OPI)

• HTNG (Hotel Technology Next Gen) Interfaces

• Opera Xchange Interfaces (OXI)

• Manage project timelines, installation, and configuration of the Hotel Systems product suite.

• Active participation in education and collaboration forums.

• Ability to deliver recommendations on technical perspectives.

• Up to date with the organization’s product new releases and new features

• Maintain internal and external stakeholder satisfaction and relationships.

• Exhibit competency and proficiency internally and externally

• Acquire skills and product certifications and maintain proficiency.

• Ability to perform administrative activities, monitoring, and reporting.

• Accurate and Timely submission of productivity reports, project status reports, project deliverables, timecards, and expense reports.

Other Requirements

• Ability to travel to office, customer onsite when needed.

• Ability to work remotely.

• Basic knowledge of ORACLE Database and ORACLE applications

• Basic knowledge of Hotel systems, Hotel operations

• Experience or skills in presentation and documentation

• Ability to work with cultural diversity.

• Ability to work and communicate effectively and build rapport with Oracle team members, customer stakeholders, customer team members, other partners, and vendors from different cultures, regions, and backgrounds.

• Commitment to adhere to company standards, policies, and procedures.

• Willing to work overtime, overnight, weekends, and public holidays when required.

• Ability to take on other tasks or duties as required by management.

• Currently hold a valid passport.

• Self-motivated.

• Flexibility with people and time.

• Exhibits interest, confidence, and determination in the task at hand and on time.

Desirable:

• Knowledge of Hotel Front Office operating procedures

• Knowledge of OPERA and/or other related PMS systems and interfaces

• Skills or experience with Windows Server, Oracle, SQL, and Remote Connectivity Applications

• Experience in supporting hospitality software products.

Professional Skills:

• Independent and Analytical problem-solving skills.

• Presentation and Demonstration skills.

• Superior communication skills, written and verbal (and any applicable local language)

• Team Player and Strong interpersonal skills.

• Ability to do multi-tasking and less supervision.

• Innovative thinking abilities to create and share ideas to improve day to day tasks.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer