Job Description

Come and join us! At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is practically redefining business around the globe by providing a cloud-based, unified system that delivers outstanding capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

At Oracle NetSuite we work hard, and we work thoughtfully. We hire steadfast competitors. We hire individuals that are daring trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are diligent in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

Career Level - IC3

Responsibilities

Come and join us! The Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction.

Key Responsibilities

Provide implementation services to new and existing customers

• Document and validate customer’s business requirements and map to NetSuite functionality

• Configure/customize NetSuite application to meet customer’s business requirements

• Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries

• Attend internal project meetings and provide status on progress of activities and deliverables

Contribute to internal PS initiatives

• Document solutions and contribute to solutions repository

• Document Leading Practices and share with PS practice

• Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contribute to internal PS knowledge share; Review posted feedback continuously

• Participate in Continuing Education sessions

• Be fully versed on functionality released with each new product upgrade

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Document, solve, and raise Support issues outside defined parameters

• Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative

• Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary

• Ability to document reusable solutions

Autonomy

• Works fairly independently

• Ability to influence customers to modify current business practices, as required

• Ability to lead scope and expectations with the customer

Decision Making

• Generally receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager, Team Lead, and PL

• Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills

• Strong written and verbal communication skills

• Strong presentation skills

• Ability to establish credibility and rapport with internal and external customers

• Ability to work within project teams, and collaborate cross-departmentally

• Ability to communicate effectively with functional and technical resources

Soft Skills

• Customer relationship savvy and strong consulting skills

• Can spearhead multiple projects

Technical Skills

• Mastery of Microsoft Office Products

• Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce

• Some consulting experience

• Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution

• Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce

• Understanding of different industries and how NetSuite applies to the customer’s business practices

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer