Job Description

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

• This is for a Permanent role and requires you to work at our office in Ayala, Makati and on night shift/graveyard hour and at least twice in a week report to office

• Your primary task will include the following but not limited to:

• Provide technical support to Oracle global customers

• Deliver resolution through inbound and outbound phone calls and emails

• Perform complex fixing and analysis

• Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs

• In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience

• As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

Job Qualifications:

• Bachelor’s / College Degree in Information Technology, Management, Communications, or any equivalent

• At least 6 months to 3 years of experience in industry, preferably in customer service-oriented roles

• Experience in ERP or any enterprise tool is an advantage

• Excellent communication skills, both oral and written

• Effective team player and demonstrate commitment to ensuring customer success

• Possesses excellent customer orientation skills, problem solving and critical thinking skills

• Amenable to working at nightshift and hybrid set up in Makati office

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer