We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

At Manulife IT Delivery Center, we are looking a rock star Site Reliability Engineer , who is excited to make our cloud applications highly reliable, resilient, and performing at a stellar level to pursue our ambition in becoming the Digital Customer Leader in the Insurance Industry.

We are looking for someone with:  

• 7+ years of similar experience

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• Ability to program (structured and OO) with one or more high level languages, such as, Java, JavaScript or similar

• Experience with one or more of the following: Messaging (RabbitMQ, JMS, Service Bus), SQL queries and scripting, Shell Scripting/ Power Shell/UNIX, Windows/ Bat Scripting.

• Experience with Agile (Scrum or Kanban), Jira and ServiceNow.

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Knowledge of financial services, specifically investment management

You will stand out if you have:

• Previous success in technical engineering or application support

• Coding experience beyond simple scripts

• Basic knowledge on site reliability engineers (SREs) concepts

• Experience with monitoring and alerting applications such as Moogsoft, Dynatrace, New Relic or other similar tools.

   

On the job you will:  

• Run the production environment by monitoring availability and taking a holistic view of system health

• Track and produce key metrics and develop strategies to increase efficiency

• Improve reliability, quality, and time-to-market of our suite of software solutions

• Measure and optimize system performance

• Provide primary operational support for multiple large, highly distributed software applications

• Work with business partners, internal and external teams to debug or troubleshoot applications

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding

• Partner with development teams to improve services through rigorous testing and release procedures

• Participate in system design consulting, platform management, and capacity planning

• Create sustainable systems and services through automation and uplifts

• Balance feature development speed and reliability with well-defined service level objectives

What motivates you?

• You obsess about customers , listen, engage and act for their benefit

• You think big , with curiosity to discover ways touse your agilemindset and enable business outcomes

• You thrive in teams, andenjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right , work with integrity and speak up

• You share your humanity , helpingus build a diverse and inclusive work environment for everyone 

Our commitment to you

•  Our mission; tobe a partof making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 

• A bold ambition and set ofgoals to bea leaderin driving transformationin our industry

• Our best. Every day. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .