The opportunity

The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the Financial Products and Services Consumer Protection Act (FCPA), Manulife initiative on Conduct Risk Framework and Project Minotaur, will put significant emphasis on the organization’s ability to deliver fair and positive customer outcomes. The Distribution Compliance role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives.

The job holder will be responsible for Distribution Compliance with following key responsibilities:

• Subject Matter Expert (SME) for Product, Sales Conduct, distribution compliance and fair treatment of customers across the full policy lifecycle.

• Management and oversight of regulatory/compliance obligations; Ensuring controls and processes are in place to detect and mitigate any risk of non-compliance.

• Develop and implement the compliance monitoring and testing program for on-going assessment of control effectiveness of PSD risk.

• Preparation, review and submission of internal and regulatory reporting within the timeline.

Individual Accountabilities:

• Act as primary reviewer of all life insurance products.

• Work with L1 to identify, monitor and report PSD risk that may arise to the Chief Compliance Officer (CCO).

• Develop and conduct risk assessment models, tools and controls testing to identify risks and propose the control measure for mitigation approach.

• Carry out annual compliance quality assurance testing in accordance with the Distribution Compliance Controls Testing Guide, provision of law, internal rules and regulation and applicable professional ethical standards applicable to Manulife and MCBL sales force.

• Oversight the implementation of controls (QA, sample testing, mystery shopping, etc.) by 1LOD, review the testing results and advise on the mitigation actions.

• Ensure that the complaints, allegations, indicators (from various sources) relating to agent sale misconduct are properly and timely assessed to provide fair feedback to customer and for appropriate disciplinary action imposed on the violation agents.

• Ensure that the sales misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely.

• Review the sales & marketing documents to ensure regulatory compliance.

• Review appropriateness of sale compensation structure, etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients.

• Conduct TPDD on the sale partners as company requirements

• Main coordinator for the Internal Audit Examination, Divisional Quality Assurance Testing and Divisional Compliance Testing.

• Other tasks and projects as assigned by the Chief Compliance Officer.

How will you create impact?

Role will report to Chief Compliance Officer.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 7 years relevant experience in insurance, financial services industry or regulatory bodies in Compliance.

• Knowledge of financial services industry, related legislations, regulators, industry best practices and professional standards, especially in Product, Sale & Distribution Compliance.

• Knowledge and experience in insurance product.

• Good interpersonal skills to work with various stakeholders and as a team.

• Able to work under pressure with good Compliance judgement skill.

• Professional qualification in law or accounting, insurance, fraud examination is an asset.

• Customer centric attitude and a sense of execution urgency.

• Able to work independently and proactively, as well as be a team player. Support on local and regional projects.

• Familiarity with system reports and presentations utilizing excel and PowerPoint skills.

• Establish and maintain relationships with industry association and members.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

Acerca de John Hancock y Manulife

Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

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