Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

Visit us at https://www.softwareone.com/en

The role

As a Customer Experience Manager, you'll play a pivotal role in ensuring our clients not only achieve, but exceed their technological goals. You will lead the charge in delivering detailed service and outstanding support, helping our customers to efficiently implement and optimize their cloud and software solutions. Join team that values teamwork, inclusivity, and innovation.

• Achieve customer retention through T-12 and T-36.

• Conduct onboarding sessions with customer collaborators, providing insights on Service scope, support process, and management of blocking issues.

• Provide tools overview and demonstration.

• Engage with customer team members to demonstrate the benefits of SoftwareOne support, services, and tools.

• Conduct regular business reviews offering insights on SoftwareOne Services capabilities, utilization, and performance.

• Partner with Microsoft and other vendors to complete plans aimed at improving the customer experience environment.

• Drive demo and proof of concept (POC) services to customers by offering advice on standard processes for using SoftwareOne and/or partner solutions.

• Align with Sales and Solution Sales on upcoming up or cross-selling opportunities.

• Promote services through demonstrations and proof-of-concepts.

• Educate customers on improving their investments through various possibilities.

What we need to see from you

• Experience in an Information Technology role, preferably in customer experience or customer success.

• Good communication and presentation skills.

• Capability to deliver demo and POC services to customers and provide advice on standard methodologies or equivalent experience in using SoftwareOne and/or partner solutions.

• Ability to challenge in a fast-paced environment and closely adhere to deadlines.

• In-depth knowledge of cloud solutions and software management.

• Consistent record to align with Sales and Solution Sales teams on up- or cross-selling opportunities.

• Ensuring customers improve their technological investments through education.

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com .

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program .