SCOPE OF WORK

PROGRAM MANAGER - MAKASSAR

This position PROGRAM MANAGER is responsible for provide strong positive leadership to a portfolio of Business Units, Contracts and/or Project, promoting collaboration in the achievement of high quality and commercially viable healthcare services. Facilitate the delivery of effective and efficient healthcare services that are consistent with strategic and/or contractual requirements and the relevant clinical standards, with an aim of achieving customer and workforce satisfaction.

SCOPE OF WORK

The PROGRAM MANAGER main roles are:

• In consultation with Chief of Operation, analyse contractual requirements and appropriately scope Service Requirements and related deliverables.

• Effectively measure, monitor and control the management of Service delivery to ensure:

• Efficient and effective day to day management of human resources,

• all services are delivered in line with strategic, contractual and/or operational requirements,

• all clinical service delivery if of a high quality and meet all relevant operational standards,

• compliance with all milestones and operational

• Demonstrate strong collaboration with key stakeholders to ensure all aspects of the strategic delivery of the Service are met.

• Ensures sound commercial management is achieved, consistent with budgets, cost controls and profitability forecasts.

• Facilitates a high-level contract administration discipline to ensure compliance, maintenance and periodic reviews are recorded.

• Ensures the delivery of all necessary internal and external service delivery and operational reports.

• Participate and facilitate, as required, in the implementation, maintenance and promotion of quality management system (QMS).

• Deliver and facilitate, as required, all risk assessment, reporting and incident management, inclusive of staff health safety and environment obligation and issues.

• Ensure workforce compliance to organizational systems, processes and communication mechanism.

• Using best judgement ensure the Chief of Operation is informed of any contractual, operational, IR, HR and or HSE issues as soon as practicable.

• Ensure all obligations under HSE requirements are met, with guidelines, policies and procedures adhered to.

• Promote and participate in Business Development Activities.

• Other duties as directed by the Chief of Operation

  Day-to-day activities of the (position name) are:

• Adheres to and promotes the organisational ethos and works to achieve goals in line with strategic objectives.

• Provide contractual compliance analysis and develops business planning in accordance with commercial viability.

• Demonstrate sound computer literacy, utilizing MS office, Excel and Project software with an ability to adopt new operating system as required.

• Demonstrate the following attributes:

• Autonomy, initiative and flexibility to problem solving and day to day task assignment and delegations.

• Ability to prioritize tasks and responsibilities – facilitating seamless support and leadership to service delivery personnel.

• Ability to communicate clearly and deliberately, with application of appropriate interpersonal skills and diplomacy.

• Demonstrate effective collaboration, delegation and personnel management skills.

• Applies the following knowledge and skills:

• Demonstrates a working understanding of budget and financial reporting tools.

• Demonstrate high level of proficiency in developing business plans and contract/project control measures.

  SELECTION CRITERIA:

• Experience in implementation and management of a range of concurrent project and business initiatives.

• Sound knowledge of the concepts, strategies and issues associated with the implementation of business improvement initiatives and related projects.

• Well developed analytical, conceptual and problem solving skills, including the ability to analyse complex issues and to develop a range of practical options for their resolution.

• Demonstrates the ability to be client focused, responsive, flexible and committed to deliver quality service and improvement in an environment of continuous change.

• Significant experience in a leadership role with an understanding of staff management principles applied to create motivational work environments.

• Prefer has knowledge of health service industry

• Prefer formal Contract or Project Management Qualification; i.e. Post Graduate Certification in Project Management

• Prefer native Makassar

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