-
Highmark Health
-
Augusta, Maine
...
, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ...
Preferred
None
EXPERIENCE
Required
6 months of Customer Service in
...
-
Highmark Health
-
Augusta, Maine
...
, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
...
-
Highmark Health
-
Augusta, Maine
...
information, cardholder data, or other confidential customer information that must be protected at all times
...
-
Highmark Health
-
Augusta, Maine
...
develop and execute strategies related to the service/asset contracts.
As needed - Manages the vendor ... data, or other confidential customer information that must be protected at all times. In connection
...
-
Highmark Health
-
Augusta, Maine
...
customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system availability
...
-
Highmark Health
-
Augusta, Maine
...
service levels. Contact vendor support when necessary to facilitate application development and client ... information, cardholder data, or other confidential customer information that must be protected at all times
...
-
Highmark Health
-
Augusta, Maine
...
project management skills
Focus on impacts to the customer of decisions rendered
Proactive in ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
information, cardholder data, or other confidential customer information that must be protected at all times
...
-
Highmark Health
-
Augusta, Maine
...
, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
plays a critical role in digital product management and delivery for Highmark Health’s customer and/or ...
Ability to lead and influence others within a matrixed organization
Leads with a customer and
...
-
Highmark Health
-
Augusta, Maine
...
, reviews history records and determines benefit eligibility for service. Reviews payment levels to arrive ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
. Enhance department influence by providing responsive service and understanding customer needs ... customer's needs and proactively craft message to address. Consider alternate points of view on issues
...
-
Highmark Health
-
Augusta, Maine
...
levels of customer service through ongoing improvement of the effectiveness and efficiency of the ... and provide optimal customer service through Analytics
Understanding of Data Architecture, data
...
-
Highmark Health
-
Augusta, Maine
...
to covered information, cardholder data, or other confidential customer information that must be
...
-
Highmark Health
-
Augusta, Maine
...
disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
performance/satisfaction and member satisfaction. Responds to customer inquiries and offers interventions and ... to covered information, cardholder data, or other confidential customer information that must be
...
-
Highmark Health
-
Augusta, Maine
...
areas. Functions as the business owner for all customer implementation and maintenance for all group and ... technology support. Accountable for high quality customer satisfaction and outcomes across multiple health
...
-
Highmark Health
-
Augusta, Maine
...
Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
...
-
Highmark Health
-
Augusta, Maine
...
Skills
Research Skills
Data Analysis
Customer Service
Collaborative problem solving ... information, cardholder data, or other confidential customer information that must be protected at all times
...
-
Highmark Health
-
Augusta, Maine
...
**
None
SKILLS
Critical Thinking
Case Management
Customer Service
Oral ... the requested treatment of service. Depending on the nature of the case, telephonic peer to peer
...
-
Highmark Health
-
Augusta, Maine
...
Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
...
-
Highmark Health
-
Augusta, Maine
...
Customer Data Platform with Salesforce Marketing Cloud. You will be responsible for architecting and ... based on customer capability requirements. Facilitate development of more complex enterprise business
...
-
Highmark Health
-
Augusta, Maine
...
responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
service. Reviews payment levels to arrive at final payment determination; elevates issues to next level of ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
-
Highmark Health
-
Augusta, Maine
...
further cloud service utilization and optimization.
Develops automation scripts and other repeatable patterns to enable application and service teams to deploy software and services into cloud environments
...
-
Highmark Health
-
Augusta, Maine
...
, customer service, etc.)
Preferred
3 - 5 years in the Health Insurance Industry ... data, or other confidential customer information that must be protected at all times. In connection
...
-
Highmark Health
-
Augusta, Maine
...
, employees may have access to covered information, cardholder data, or other confidential customer
...
