Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?

If you answered yes to the above three questions, this is your opportunity to be part of one of the fastest growing companies in the Cloud.

Dynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:

Account/Data Governance

• Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes.

• Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories.

• Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.

• Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management.

• Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance.

• Participate in review of new functionality and occasional testing as it pertains to accounts and territories.

Process Creation, Documentation and Maintenance

• Develop process documentation and field maps.

• Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges.

Qualifications

Required Qualifications:

• Minimum expectation of a Bachelor’s degree OR equivalent education/experience

• 1-2 years of experience administering Salesforce (ideally)

• 2 years running Sales Operations projects and supporting a global sales team

• Strong understanding of sales process (and software sales is helpful)

• Proficient in all Microsoft suite applications with a heavy focus on Microsoft Excel

Preferred Qualifications:

• Curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits

• Ability to quickly adapt to change and deal with ambiguity

• Unparalleled troubleshooting and problem-solving skills; desire to figure out why and fix it

• Excellent written and verbal communication skills, documentation skills, and comfort interacting with all levels of team/management

• Innovative spirit: looking for ways to improve the processes and procedures that are in place.

Additional Information

Why you will love selling and working with our Dynatrace platform

• Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.

• Dynatrace is a market share leader and has been a magic quadrant leader 13 times.

• Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption.

• Dynatrace is trusted by over half of Fortune’s Top 100.

• At Dynatrace, you will work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud.

• Dynatrace is fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology.