With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Microsoft Power Platform is more than the sum of its parts. When connected to Azure and hundreds of other apps, Microsoft Power Platform enables you to quickly deliver value and clear your app backlog. This is likely to be one of the top reasons why we have doubled into 5M+ the number of people start leveraging it just in the last 12 months, making it one of the highest growth technologies in Microsoft. Another strong reason is that the #LowCodeNoCode software empowers employees (AKA Citizen Developers) to design and build powerful applications which can grow an adapt according to the needs of a business – without having the need of such classic big development teams or extended timelines to complete it.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Qualifications

Required

Several years of technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field.

Experience in one or more of these areas desirable

• Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.

• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).

• Ability to take Technical Leadership in one specific product or area of business processes.

Language Qualification

Spanish Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

People Skills:

• Team player and Collaborator

• Assertive, Accountable and Resilient

• Technical leadership

Professional Experience:

• Communication in international environment

• Troubleshoot & Problem solving

• Experience in technical support services in Tier 2+ support level

Technical skills:

• PowerApps, Power Platform

• (as a plus) Microsoft Teams, Sharepoint Online, SQL, Common data service, Azure Logic Apps, Dynamics 365 Fundamentals, Microsoft Graph Api, Powershell and\or .Net

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .