Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Meaningful, rewarding work performed with integrity

Here's just some of what you'll do in this role:

• Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls and emails

• Support customers through the application journey as well as processing and analysing the applications

• Complete anti money laundering and risk verifications on card applications

• Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the customer and American Express

• Meet and exceed quality goals, compliance regulations and productivity targets

• Navigate a computerized data entry system or other relevant applications

• Uphold the Data Protection and Privacy Act for our customers

• Update systems accurately and efficiently

• Re-prioritize to adapt to the ever-changing environment

• Inbound and Outbound customer service as well as a variety of back office tasks

How will you make an impact in this role?

Unique career journey shaped by your talent and curiosity

• Fluent in French, with strong verbal and written communication skills especially in a business context. Additionally, basic English or Spanish would be desirable at intermediate level

• Demonstrate personal excellence by remaining positive in difficult situations

• Display a passion to serve by delivering outstanding service in every interaction with our customers

• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis

• Strong interpersonal communication and listening skills

• Assertiveness to handle difficult conversations

• Excellent negotiation, influencing and resourcefulness skills

• Analytical and problem-solving skills with strong attention to detail

• Outstanding organizational skills

• Navigate multiple systems and digital tools to service our customers

• Confidence to work in a hybrid environment

• Attention to detail

• Proven ability to deliver a high productivity and quality work under minimum supervision

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: MIS

Primary Location: Spain-Madrid-Madrid

Schedule Full-time

Req ID: 24003985