Business Analyst

(Band 3)

Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security. We are going through an exciting period of expansion and seek to recruit into our Europe & Global Health Benefits Business that has over 30 million customer relationships in more than 200 countries and jurisdictions.

The Position:

The Business Analyst role is be located in the Portfolio Optimization and Execution (POE) organization, specifically the POE team serving the Global Individual Health (GIH) portfolio.

The primary focus of this role will be to work with key stakeholders at all levels across a breadth of Business and Technology functions. You will have a natural analytical way of thinking and be comfortable with detail light concepts that you progress to detailed artefacts off which material decisions are taken. You will have experience facilitating complex sessions to solicit key data points you then clearly document. Your outputs will form primary traceability and be viewed as single source truth. This activity will be applied at different stages of delivery.

An early stage in delivery life cycle is identified as epic analysis. At that stage this role helps progress business ideas, thoughts and hypothesis and build out detailed documents all stakeholders can reference and establish a levelled understanding. This will include but not limited to production of; scope requirement documents, customer experience maps, gap & options analysis, process flows, problem statements and sequence diagrams to assist in the wider understanding of the delivery. An example of the materiality of these outputs is solution architects will reference your outputs to design solutions. Using your proactive and solution-oriented mindset, you will collaborate with business requestors, SMEs, solutions architects, business systems analysts, product managers and product owners. The role requires a team player mindset.

During solution development this role can connect in and take responsibilities supporting testing implementation and all Business readiness activity. You may, from time to time be asked to support additional activities relating to a deliverable including the generation of content for training.

The Business analyst will be required to facilitate key meetings/workshops ensuring detailed minutes, decisions, actions with owners are successfully documented ensuring traceability and auditability. You may from time to time be asked to develop content and participate in Steering committees.

You will have a good understanding of Waterfall and Agile methodologies, as well being well versed in Business Analyst practices.

The role is hybrid (home/office) working and reports to the GIH portfolio lead.

Main Duties/Responsibilities:

• Plan and lead decomposition of the change epic working closely with a range of stakeholders.

• Create the primary source documentation all involved reference to understand the ‘WHAT’.

• Supports the analysis of obtained data to identify solutions, trends, opportunities and issues.

• Build an extensive knowledge of the business being served.

• Collaborate with Business and Technology partners in order to achieve future optimal design

• Lead Business partners in developing user acceptance test approach and test cases

• Investigate, evaluate and report alternative solutions to Business needs and recommend the preferred solutions

Experience/Qualifications Required:

The suitable candidate must have strong experience in the following areas:

• Prior experience working in scaled agile for enterprise framework and or experience working in more traditional waterfall project settings.

• Ability to demonstrate awareness of Project management techniques, methodologies & lifecycle and show in-depth knowledge of industry standard Business Analyst techniques including process modelling, root cause analysis, use case models, change control and traceability management

• Experience and understanding of delivering Business & Technology change and supporting Programmes in an Agile framework (e.g. SAFe, Scrum), as well as the use of JIRA / ADO boards would be beneficial.

• Proven planning, problem solving skills, organisational and attention to detail.

• Excellent verbal and written communication skills in English, with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Bi-lingual is a nice to have but not essential for this role

• Strong negotiation, influencing and excellent communication skills are a must have to effectively interact with Business and Technology stakeholders at all levels

• The ability to demonstrate skill and experience in the review and interpreting of complex policy and procedures and Business requirements

• Experience in managing Business Readiness

• Experienced in the analysis and interpretation of Business requirements and or data across all aspects of transacting insurance or financial services Business

• Disciplined in the management of RAID, change, defect tracking and reporting

• Must be a self-starter who is able to plan and lead work sessions with little oversight

• High level of competency using Microsoft Office applications as well as Microsoft Project and visio

Skills Required:

• Strong communication skills

• Interpersonal skills

• Team working - internal/external

• Customer Focus - internal/external

• Good Business/product knowledge

• Organisational skills

• Good time management

• Negotiation skills

• Decision making

• Advanced Microsoft applications – word, outlook, excel, project, visio

• Business Process Mapping

• Identification of problems and problem solving

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.