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Highmark Health
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Madison, Wisconsin
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, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ...
Preferred
None
EXPERIENCE
Required
6 months of Customer Service in
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Highmark Health
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Madison, Wisconsin
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, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
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Highmark Health
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Madison, Wisconsin
...
, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
...
-
Highmark Health
-
Madison, Wisconsin
...
, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
...
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Highmark Health
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Madison, Wisconsin
...
systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system
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Highmark Health
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Madison, Wisconsin
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, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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a servant leaders who enables teams to deliver the highest business value to their customer as ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Madison, Wisconsin
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Madison, Wisconsin
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further cloud service utilization and optimization.
Develops automation scripts and other repeatable patterns to enable application and service teams to deploy software and services into cloud environments
...
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Highmark Health
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Madison, Wisconsin
...
.
Proposes ideas, designs, and solutions to lead engineers and management to further cloud service ... application and service teams to deploy software and services into cloud environments.
Performs research
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Highmark Health
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Madison, Wisconsin
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Value-Based Payment and traditional Fee-For-Service. The incumbent will lead the development and ... operations of overall payment strategy including Fee-For-Service, supporting the evolution of provider
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Highmark Health
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Madison, Wisconsin
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the requested treatment of service. Depending on the nature of the case, telephonic peer to peer ... .
Preferred
None
SKILLS
Critical Thinking
Case Management
Customer
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Highmark Health
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Madison, Wisconsin
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customer capability requirements. Facilitate development of enterprise business solutions that combine ... balances functional, service quality and systems management requirements. Uses appropriate tools, including
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Highmark Health
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Madison, Wisconsin
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services, in line with agreed service levels (10%).
Promote a high-performance culture by cultivating ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Madison, Wisconsin
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industry partners through grants, contracts, or service agreement mechanisms.
**ESSENTIAL ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Madison, Wisconsin
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, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Madison, Wisconsin
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complex projects (cross functional, with potential regulatory risk exposure, customer service & financial ... regulatory risk exposure, customer service & financial impacts). Develops policies & procedures in support
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Highmark Health
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Madison, Wisconsin
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complex systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service
...
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Highmark Health
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Madison, Wisconsin
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areas. Functions as the business owner for all customer implementation and maintenance for all group and ... technology support. Accountable for high quality customer satisfaction and outcomes across multiple health
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Highmark Health
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Madison, Wisconsin
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infrastructure to facilitate requirements gathering for AI product and service proof of concept design and ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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development and maintenance of master brand architecture; inclusive of product and service naming, adherence ... , customer insight collection and ongoing consumer trend monitoring with customer insights and analytics team
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Highmark Health
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Madison, Wisconsin
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audience selection, journey building, and personalization. This role partners with the Service/Platform ... and processes, and elevating customer trust.
This role requires a desire to understand the ever
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Highmark Health
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Madison, Wisconsin
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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healthcare service delivery system
Ability to analyze data, measure outcomes, and develop action plans ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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and external risk intake (hotlines, inboxes, self-service, inquiries, vendor pipeline, incident ... service experience, including establishing service levels and requirements for the department and
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Highmark Health
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Madison, Wisconsin
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access to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Madison, Wisconsin
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performance/satisfaction and member satisfaction. Responds to customer inquiries and offers interventions and ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Madison, Wisconsin
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week.**
This job is responsible for the generation of customer/patient and clinician experience ... understanding the customer/clinician experience by leading the development of the experience research plan with
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Highmark Health
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Madison, Wisconsin
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of the member’s care needs across the various service delivery systems and community supports. This ... for eligible members with chronic and complex health care, social service and custodial needs in a
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