JOB REQUIREMENTS: Medical Communications Supervisor - 32124 DESCRIPTION/RESPONSIBILITIES: Work Schedule : This is a full time, 1.0 FTE position with hours primarily around Monday - Friday, 8:00 am - 5:00 pm with occasional evenings per operational need. You will work at 8501 Excelsior Drive in Madison, WI. We are seeking a Medical Communications Supervisor to: * Provide leadership to Critical Care Transport and Interfacility Transport communications staff. * Ensure department policies and procedures are current and relevant to the industry and meet CAMTS standards. * Promote compliance with Joint Commission, CAMTS, and other regulatory body standards through consistent rounding and performance of tracers and audits. Review, investigate, and follow up on patient concerns, Patient Safety Net (PSN) submissions, Infection Control, and Employee Health exposures. * Develop and maintain performance monitoring systems to ensure a high standard of practice is maintained throughout the program. Ensure a high standard of customer service is maintained and data is accurately captured and recorded. * Provide direct supervision of communications staff to include scheduling, payroll, mentorship, employee performance monitoring, and recruitment and selection of staff. At UW Health, you will have : * An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. * Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. * Access to UW Health\'s Wellness Options at Work that support employee/family well-being. * Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Our Commitment to Diversity, Equity and Inclusion UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education : Minimum - Associate\'s Degree in a relevant field. Preferred - Bachelor\'s Degree in Business Management, Communications or Healthcare Administration. Work Experience : Minimum - Three (3) years of communication, leadership, and/or customer service experience. Preferred - Five (5) or more years of relevant work practice, leadership, or supervisory experience. Certifications : Minimum - Certified Flight Communicator within 18 months of hire. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=74f9be2a823e34a0711ea99a06d1dc0f Other: Applicants ONLY to apply via URL link provided!