JOB REQUIREMENTS: As an IT Technician Tier II at Crescent Electric, you will be responsible for the day to day support of the end user community. Primary Duties: Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure. Log and track calls using problem management software, maintain history records, and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up for user problems coming from the Tier I Technicians or end user requests, referring more complex problems to the Tier III Technicians. Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved. Attend branch/company meetings and events as required. Overnight travel may be necessary. Qualifications: Ability to diagnose and resolve hardware, software and network related problems. Problem solving and analytical skills. Thorough knowledge of computer software packages, including word processing, spreadsheet, database, and Windows applications. Familiarity with various hardware and software products. Strong interpersonal skills with the ability to work with individuals at all levels of the organization. #LI-CECE #earlycareers Total Rewards and Benefits Crescent Electric\'s compensation package includes an array of top-tier benefit options, including: Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods. Excused Absence time off and Paid Time Off (PTO). Company-paid holidays. Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage. Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company\'s 401(k) plan once they achieve 90 days of employment. Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop... For full info follow application link. CESCO is an Equal Opportunity Employer: Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen. EOE/M/F/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8F51014B87C44E78