Robert Half International Help Desk Analyst I in Madison, Wisconsin

Robert Half Technology, partnering with a rapidly expanding company in the Non-Profit industry, is looking for someone to support local and field users as a Help Desk Analyst. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Madison, Wisconsin area and is a short term temporary opportunity. The Help Desk Analyst is looking to begin on 11/14 so if you are interested please apply at and send your resume to Jerry Fink at and give him a call to talk about your availability at 608-827-8882. Key responsibilities - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Spot recurring technical issues and deploy solutions to address the root of the problems

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 04620-0010721472

Functional Role: Help Desk/Tech Support I

Country: USA

State: WI

City: Madison

Postal Code: 53562

Compensation: $15.00 to $18.00 per hour

Requirements: - Strong problem-solving skills - Comprehension of basic networking concepts - Experience with IT support ticketing systems - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications - Command of MS Windows 10 - PC desktop/workstations experience desired - Strong familiarity with MS Windows 7 in an Active Directory environment