Description We are offering a contract employment opportunity for a Desktop Support Analyst in Madison, Wisconsin. As part of our team, you will be providing hands-on support for our Information Services team, provisioning equipment, staging it, and assisting with deskside items. Your role will also involve solving service tickets, conducting hardware swaps, and maintaining the overall desktop/device imaging.

Responsibilities:

• Provisioning equipment and staging it for the IS team • Assisting with deskside items and providing overflow support for service tickets • Conducting hardware swaps when necessary • Maintaining overall desktop/device imaging using Microsoft SCCM • Working with user group modifications and Active Directory • Providing Level 1 support and escalation, with more technical support when working independently • Using VPN Technologies and Microsoft Office 365 in day-to-day operations • Deploying and configuring desktop hardware and software as per company standards • Handling desktop deployment and managing computer hardware • Collaborating with the onsite peer to cover their schedule when they are on vacation Requirements • Minimum of 3 years experience working as a Desktop Support Analyst or in a similar role within the service industry

• Proficient in Active Directory and Microsoft SCCM

• Familiarity with VPN Technologies and Microsoft Server

• Demonstrated experience with computer hardware and configuration management

• Proven skills in Deskside Support and Deployments

• Knowledge of Desktop Environment, Desktop Hardware, Desktop Imaging, and Desktop deployment

• Ability to use Microsoft Office 365

• Excellent problem-solving skills and the ability to prioritize tasks

• Strong communication skills, both written and verbal

• Ability to work well in a team as well as independently

• Proven track record of maintaining a high level of customer service

• Relevant certifications or degrees in IT or related field would be a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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