JOB REQUIREMENTS: Customer Success Supervisor Job Locations US-WI ID 2024-2125 Category Customer Service Type Regular Full-Time Overview Do you have a passion for managing a team? Do you have experience leading a team of customer service representatives and handling member escalations? If so, we invite you to apply for the Customer Success Supervisor opening! The supervisor is responsible for leading the day-to-day functions of the Customer Success team to support the organization\'s business strategy. Benefits: Full-time virtual, telecommuting, work from home option available. The opportunity to work in a dynamic, fast-paced work environment. Professional development opportunities to guide your growth at Quartz! Ideal starting salary based on skills and experience: \$60,100 - 75,200 + robust total rewards package. Responsibilities Provide day to day guidance as a supervisor of the Customer Success team. Accountable for the development and training of all team members. Responsible for meeting departmental operational goals. Identify and implement opportunities to enhance the effectiveness and efficiency of the department. Evaluate various resolution options and exercise one\'s own judgment to drive the best course of action. Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company\'s performance. Identify and analyze system problems, identify root cause, and recommend system changes and enhancements to ensure accurate and efficient system operation. Operate the department within budgetary constraints to ensure maximum operating efficiency and to ensure compliance with departmental and organizational goals. Manage/complete all assigned projects and tasks by appropriate due dates. Conducting and responding to investigations for escalated member/provider complains, regulatory complaints and regulatory audits. Interact with internal and external management to ensure consistent handling of personnel and operational issues. Participate in committees to review and enhance policies and procedures as they relate to operational functions. Qualifications High school equivalency and 9 years of customer service, enrollment, provider records, benefit plans or claims processing Associate\'s degree and 6 years of customer service, enrollment, provider records, benefit plans or claims processing Or Bachelor\'s degree and 3 years of customer service, enrollment, provider records, benefit plans or claims processing Prior supervisor or team lead experience is preferred. Knowledge of health insurance principles, products, and medical terminology. Ability to work hours outside of the typical business hours to oversee staff that may be working overtime during seasonal peak times. Ability to travel to other Quartz... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E752B6FEC3344D32