JOB REQUIREMENTS: Apply Job Type Full-time Description Love what you do. Support the pros behind the shows! Work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business that has almost 50 years\' worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Our benefits Include: Hybrid Schedule On-Site Restaurant Volunteer Time Off Paid Time Off Health/Dental/Vision Insurance 401(k) Position Summary The Full Compass Customer Service Representative (CSR) is responsible for providing superior service to Full Compass customers with each interaction. The CSR facilitates sales and provides information to the Full Compass customer and provides overflow support customers that are assigned to our National Sales Representatives. The CSR cultivates potential and current customers by processing incoming orders, answering questions, providing guidance on Pro Audio, Video, and Lighting products to Compass Express, Web, and FDW Wholesale customers, and maintains customer accounts by recording account information in our CRM. Essential Job Functions Follow up on web and phone orders, building relationships with outbound calls. Provide the highest quality of customer service. Quality customer service includes attentive listening, a positive upbeat demeanor and phone voice, solid understanding of FCS\' communication procedures and guidelines, and timely follow-up with customers. Resolve product or service problems by clarifying the customer\'s complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution Handle incoming calls expeditiously and professionally while being mindful of incoming calls that may be accumulating in the phone queue. Constantly increase product knowledge in all areas of our industry while keeping current with the latest in development trends. Attend Full Compass-assigned vendor and product training demonstrations, departmental meetings and quarterly company meetings. Consistent and predictable attendance. Consistently demonstrate a positive approach and attitude by working effectively and constructively with others. Maintain good housekeeping of work areas to provide a safe, clean, organized, efficient, and pleasant work environment. Prepare for and participate in meetings. Other duties as assigned. Requirements Required Education and Experience High school diploma or equivalent. Preferred Education and Experience Prior customer service/sales experience preferred. Prior experience with Pro Audio, Video, and Lighting products preferred, but not... For full info follow application link. Affirmative Action/Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: hr@fullcompass.com Apply Online: ipc.us/t/0FFE3E4216974DC0 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.