JOB REQUIREMENTS: Job Description JOB OBJECTIVE: The A/R, Collections & Credit Specialist is responsible for collecting outstanding accounts receivable balances from Promega\'s customers. This position is also responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. In addition, this position is responsible for establishing and maintaining proper credit terms for Promega\'s customers. Finally, this position will assist in accounts receivable tasks such as cash application, credit card processing, and generating miscellaneous invoices. CORE DUTIES: 1. Monitor open accounts receivable balances of customers for adherence to payment terms. Follow up with customers by telephone, email, fax or postal mail to inquire about past due balances. Research disputed delinquent account balances and provide documentation to customers. Place customers on \'stop ship\' status if collection efforts are not effective. 2. Review customer accounts when new orders are placed on \'credit hold\' or \'over credit limit\' status. 3. Establish and maintain customer credit terms by gathering and analyzing credit information, such as commercial credit ratings from outside agencies, financial statements, bank and trade references, and publicly available information. Recommend appropriate credit terms for new customers based on analysis. 4. Monitor Credit Team mailbox for requests made by internal and external customers. 5. For customers who receive their invoices from Promega via a web-based portal, ensure all invoices are submitted on the same day they are generated. Resolve any related errors in a timely manner. 6. Distributor customer collections: a. Establish and maintain relationship with distributor accounts payable representatives. b. Ensure monthly statements are emailed to distributor by the 15th day of each month. c. Resolve all short-pay and over-pay collection issues. d. Suggest possible solutions for resolving collection issues. 7. Miscellaneous essential duties: a. Provide credit references for existing customers when requested. b. Resolve incoming mail issues, such as incorrect addresses, incorrect purchase order numbers, and pricing discrepancies. c. Recommend past due accounts for quarterly bad debt write off. d. Obtain proper authorizations for customer refunds. e. Process all incoming checks and cash received by Promega, deposit funds weekly. 8. Accounts Receivable Duties: a. Process credit cards. b. Cash application. c. Process branch credits and charges. d. Complete cafeteria cash, tax, and revenue reporting. e. Other miscellaneous accounts... For full info follow application link. Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5DF1C1E3422843C1 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.