JOB REQUIREMENTS: Associate Manager-BPO Consumer Contact Center Job Locations US-Remote Location ID 2024-23262 Company TDS Telecom Pay Range \$72,400.00 - \$117,700.00 Overview As an Associate Manager-BPO Consumer Contact Center, you will be responsible for managing the overall relationship and ensuring operational performance expectations are met, or exceeded, by the external vendor call center(s), located offshore. You are directly responsible for management and oversight of front-line customer contacts for their assigned line of business (i.e. Wireline Sales and Service and Cable Sales and Service). You will also drive consistency across our call center operations, partner closely with our internal call center leadership, and cross-functional departments. In this role, you will serve as a contact for TDS, including issue notification, escalation, and resolution in day to day operations, monitoring of key performance indicators, quality, coverage, data connectivity issues, security concerns, and leadership concerns. You must work closely with several cross-functional teams, including Workforce Management, Training, Quality Coaching Program, COAST/Procedures, Security, Firewall, and Networking Teams. For your assigned line of business, you are the primary contact for any program, application, or URL that is not yet approved by Security for vendor use; responsible for overseeing the Security request through final implementation. In addition, you will administer and maintain user level access for browsing and email restriction, and access to the TDS Network. You conduct periodic audits to ensure integrity. In this position, you will ensure all regulation and other compliance responsibilities of TDS are being followed by the Vendors according to expectations. This position has the ability to work remotely from the 40+ states in which TDS Telecom operates The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. About TDS Telephone and Data Systems, Inc. (TDS), a Fortune 1000 company, provides wireless; broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/04FE504F25C74717