Job Information
Abbott Business Process Specialist in Machelen, Belgium
About Abbott
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 110,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Job Description
Define, implement and support globally standardized Customer Service and European Distribution Center related Supply Chain processes through Project management, Change management and Lean thinking
Support the future growth of the organization by facilitating fast cross-functional change opportunities through increased process efficiency, quality, and transparency
Ensure maintenance and continuous improvement of the business systems, aligned with corporate ERP strategies
Role and Responsibilities
Project Management (LEAN Six Sigma)
Setup of project planning, close follow-up on identified actions and implementation
(Global) Coordination of a cross-functional project team
Set up regular checkpoints with management to report on progress and align on direction of the project
Risk assessment and Solution management
Business and system analysis:
Create operational efficiencies through automation (for master data management, transactional processing, and reporting) and guarantee integration of new business requirements into ERP, BPI supported Automation tools, MES (Manufacturing Execution System), and other systems:
Compose business requirements for enhancements to SAP, BPI supported Automation tools, MES, and other systems
Independently pull and interpret data as a basis for data-driven business cases
Guarantee correct interpretation of business requirements by IT teams and other functional areas by ensuring close follow up and interaction with respective teams
Execute provided test scripts related to fixes and enhancements and assess results
Assist departments cross-functionally in aligning business processes with SAP, BPI supported Automation tools, MES, and other functionality
Implementation of new or changed business processes:
Ensure a smooth implementation of the project deliverables into the business through change management and follow up on adoption success rate through identified reporting/KPI
Develop and maintain training material for local and central use
Organize process and SAP training for end-users within supported departments
Service function related to business processes and systems:
Independent handling and coordination of requests and inquiries from supported departments (including investigation, testing and feedback to initiator), ensuring timely order to billing completion
Periodical country visits to Abbott affiliates assisting in training, process analysis and business process improvements
Maintain interaction with L2 and L3 SAP support teams
Guarantee month-end support to Customer Service
Incorporate support of new processes as a result from completed projects
Data maintenance and analysis:
Master Data - Timely and accurate set up and in coordination with all relevant stakeholders (e.g., Material Master, Product Partner Range, …)
Monitor the ERP, BPI supported Automation tools and MES, guaranteeing data integrity of the system database. Take corrective and preventive action based on monitoring activity and pre-defined KPIs
Prepare and validate product traceability lists
Internal organization:
Ensure consistent service is provided to users by keeping all team members up to date on ongoing activities and establishing training within the department
Onboarding of new colleague within the department
Team representation in cross-functional meetings
Education & Experience
Bachelor or Master or equal by experience in relevant field such as: Business Administration, Business Informatics, Mathematics, Economics, Science, Engineering
1-3 years relevant experience in an international environment
Profound knowledge of ERP systems (SAP is an asset)
Fluent in English. Other language is an asset
Excellent communication and training skills
Experience with common desktop applications (Microsoft office tools)
Knowledge of process (re)design and Lean transformation tools & techniques
Problem solver, fast learner, and creative thinker
Entrepreneurial spirit and Customer orientation
Strong team player with supportive attitude
Strong interest in business and business development
Good understanding of information technology
Up to 10 % travel
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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