Req ID: RQ179890

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Job Family: Information Systems Management

Skills:

IT Operations Management (ITOM),Network Operations,Operations Management

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

This position is responsible for managing and maintaining Network Operations visibility and incident response actions for the US BICES-X Enterprise. Selected candidate will provide operational oversight for assigned team, while assisting with the continual development of standards, policies, and procedures based off the BICES Capability business objectives. Candidate also aids in the development of automated performance metrics to effectively communicate the value, utilization, and efficiency of security operations to the US BICES Capability leadership.

Responsibilities:

• The Battle Captain/NOC Supervisor/Watch Officer is responsible for assuring availability of the mission network and application services as the decision maker foroperations, analysis, assessments, monitoring and response, and is responsible for the development anddissemination of identified reports and briefs of operational statuses to senior government program management.

• Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot,and resolve incidents.

• Provides oversight to team in obtaining daily updates for incident and service request fulfillment activities.

• Develops and documents shift and training checklists and materials, trains assigned team members on allassigned tasks.

• Performs regular task proficiency exercises as needed.

• Monitors service availability and records service non-compliance findings.

• Supervises assigned operations staff, including service desk team.

• Develops, maintains, and executes critical event notification procedures to the BICES Capability and other identified stakeholders.

• Provides central oversight for managing exercise and real-world enterprise Critical Information Technology

• Continuity of Information Technology Operations (CITO) plan and execution.

• Develops monitoring capabilities, thresholds, alerts, and support documentation for SolarWinds and Service Now toolsets.

• Manages assigned data collection and reporting tasks for daily Network Operations briefing.

• Manages Weekly Activity Report (WAR) reporting process.

• Provides oversight for Enterprise Approved Service Interruption (ASI) process, reports status, finding and

• After-Action reporting as required.

• Provides technical, administrative, and operational management of assigned projects, including contractand subcontractor management.

• Conducts planning and provides recommendations to client on task workload.

• Attends identified customer meetings and may serve as primary client liaison.

• Interacts with vendors, other agencies, and other client staff on behalf of the client as required.

• Ensures quality assurance of project deliverables and reporting.

• Participates in special projects as required.

*24/7 Position. Shift work is required, to include holidays and weekends.*

Required Qualifications:

• Bachelor’s Degree, preferable in computer science, or information/technology systems management

• 5+years of operational experience in which at least 2 years of related experience in supervising/leading network and systems teams in administration and support of enterprise operations.

• In lieu of Bachelor’s Degree – may substitute for nine years of directly related experience supervising/leading network and systems teams in administration and support of enterprise operations.

• Must possess and maintain a Secret clearance.

• Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire.

• Position requires experience with briefing senior leadership and conducting ad hoc high-level briefings to scheduled audience.

• Experience with IT Service Management (ITSM).

• Experience with ServiceNow ticketing system.

• Must obtain ITIL V4 training and Certification within 120 days of employment.

• Must work shift work, to include holidays and weekends.

Preferred Qualifications:

• Experience with Incident Response, and enterprise monitoring tools.

• Project Management certification (PMP) is preferred, but not required.

• Experience with US BICES is preferred, but not required.

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GDIT IS YOUR PLACE:

● Full-flex work week to own your priorities at work and at home

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $80,226 - $133,973. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.