Date Posted:

2024-09-23

Country:

Switzerland

Location:

Alpenquai 30, 6005 Luzern, Switzerland

Position Role Type:

Unspecified

Commercial Engines Aftermarket, Customer Solutions

Customer Account Manager, EMEA & CIS Region

Pratt & Whitney Materials International [PWMI] is a fully-owned subsidiary of Raytheon Technologies and affiliate of Pratt & Whitney, a recognized leading producer of the world's most powerful jet engines. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for!

Basic Job Responsibilities:

This role is an opportunity to provide top-notch customer service for Pratt & Whitney spare parts business in the EMEA & CIS region. We are seeking a Customer Account Manager.

Responsibilities include, but are not limited to the following:

• Develop and manage effective customer relationships;

• Manage all aspects of customer order management;

• Identify and communicate critical part requirements for Airline customers & shops;

• Support general operational issues at the customer (as it relates to spare parts);

• Maintain new spares business plans for the EMEA & CIS region;

• Support monthly and weekly planning processes;

• Identify, develop, and execute on incremental sales opportunities.

The candidate will:

Lead the timely resolution of customer requests by effectively coordinating teamwork.

Coordinate all aspects of customer order management including order review and recommendations on acceptance, processing orders on-line as necessary, processing quotes, communicating parts availability and pricing information, delivery schedules, and expedite requests.

Ensure positive customer feedback (MFA) as it relates to spare parts delivery performance. Develop corresponding corrective action and communications plans.

Develop an understanding of the customer's business, processes, and systems to help create and maintain a competitive advantage.

Establish regular financial projections / updates by customer to be incorporated into the sales forecast.

Participate in the negotiation of new contracts, review and approve proposed modifications to existing contract terms and conditions.

Coordinate and provide customers with full materials management solutions (new/used/overhauled/surplus material alternatives as needed) and coordinate with customers whether to replace scrap with new or used parts.

Discuss and review matters in Technical Service Bulletins with customers as needed.

Education:

Bachelor's degree (or equivalent undergraduate degree) in Business Administration, or equivalent/related work experience; or compatible accredited education.

Experience/Qualifications:

• Excellent written and verbal communication skills in English required. Another foreign language is an asset.

• 3-5 years related work experience.

• Solid working knowledge of SAP

• Proficient in Microsoft Office tools (Word, Excel and PowerPoint).

• Ability to work independently on projects and assigned tasks, and participation on cross-functional teams as required.

• Strong organizational skills and focus on process and standard work.

• Prior work experience with aerospace and airline customers preferred (but not required).

Additional Comments

This position is located in Lucerne, SwitzerlandUp to 15-20% travel to customer sites.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.