Description

Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.

In the Product Quality space, our mission is to maintain a consistent buyer experience across all Amazon stores, regardless of seller or fulfillment channel, and take remedial actions so that we can delight them even in the presence of a defect. Partnering with our worldwide program owners, you will launch, operate, localize, and expand Product Quality programs, policies, algorithms, and tools in Europe. The successful candidate will have strong business judgment, analytical thinking, problem solving and stakeholder management skills.

This role is available in Luxembourg, Munich, and Milan.

Key job responsibilities

• Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.

• Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement

• Influence and execute product roadmaps to achieve business goals

• Work with business stakeholders and tech teams to define needs, build solutions, and measure results

• Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability

• Lead and manage day-to-day program requirements with operations teams and program and product managers

• Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization

• Conceptualize and launch large scale programs to resolve buyer issues.

• Partner with Legal and Operations to quickly handle and resolve critical and time-sensitive escalations.

• Create policies, strategies, and processes to protect buyers and enable business growth while ensuring compliance with legal requirements, protecting customers, and protecting the Amazon brand.

About the team

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent

• Experience with research and investigation skills or equivalent

• Experience in program or project management

Preferred Qualifications

• Experience in program requirements definition, together with data and metrics leveraging to drive improvements

• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent

• Experience with SQL and Excel

• Master's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.