We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed.

Specific Duties & Responsibilities

• As a Certified Medical Assistant assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.

• Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.

• Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.

• Work with others in a team environment.

• Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.

• Schedule patients for lab tests, medical examinations, and consultations.

• Relay information to patients regarding preparation for lab tests and examinations.

• Maintain familiarity with various types of medical insurance to explain these plans.

• Obtain pre-certifications as required by patient’s health care insurers or managed care providers.

• Assist patients or family members with completion of medical insurance forms.

• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

• Arrange or assist in arranging patient transportation.

• Answer telephone, screen callers, relay messages, and greet visitors.

• Open, sort, and screen mail.

• Perform other duties as assigned.

Special Knowledge, Skills & Abilities

• Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel.

• Must have excellent customer service and organization skills.

• Must be flexible with work hours.

• Strong verbal and written communications is also required.

• Final applicant for this position may be required to complet

Minimum Qualifications

• High School Diploma or GED and certification or registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.

• 1 year work experience in customer service required.

• Must have current certification in CPR and certification as a Medical Assistant by an approved national examination agency.

• Must maintain MA and CPR certification/registration during duration of employment in this position.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/MA

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.00 - $28.50 HRLY ($46,280 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30-5:00

Exempt Status: Non-Exempt

Location: JH at Greenspring Station

Department name: 10002801-SOM DOM Clinical Operations

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.