37967BR

Extended Job Title:

Library Associate - TTU - Document Delivery

Position Description:

This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.

Requisition ID:

37967BR

Travel Required:

Up to 25%

Major/Essential Functions:

• Process interlibrary loan and document delivery requests received through interlibrary loan software and its components efficiently and accurately.

• Search for information on requested items in the library catalog, library databases, available online resources, and interlibrary loan software and its components, including in depth online searches for hard to find items.

• Prioritize and aid the processing of requests through automated systems. Communicate with patrons and other libraries via email, on the phone, and in person. Provide excellent customer service and assist student assistants with difficult patrons.

• Manage overdue notices and billing, both for Texas Tech patrons and other libraries. Coordinate searches for claimed returned, missing, and not on shelf items. Cover the Document Delivery office until 7 pm one night a week or as needed.

• Process and prepare physical items for delivery to their intended patrons, including updating, marking, shelving and shipment as applicable. Prepare and assist with deliveries to departmental offices, branch libraries, and off-site locations.

• Manage shipment of items to other libraries and distance patrons through a variety of couriers.

• Retrieve and process items from Remote Storage as needed.

• Account for remaining active transactions at the end of each day and provide accurate end of day reports detailing such.

• Participate in cross-training and assist with other units’ workflow as requested.

• Help train, oversee, evaluate, and serve as an example for the unit’s student assistants, including assisting with the student workflow as needed.

• Assist with other projects as requested.

Knowledge, Skills, and Abilities

• Effective interpersonal and problem-solving skills.

• Excellent written and verbal communication skills.

• Demonstrates flexibility in work assignments.

• Works with high level of attention to detail and accuracy.

• Keyboarding skills, which result in a high level of accuracy.

• Excellent customer service skills and supervisory skills.

Grant Funded?:

No

Minimum Hire Rate:

17.77

Pay Basis:

Hourly

Schedule Details:

Mon-Fri, 8-5

Work Location:

Lubbock

Department:

Library

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Job Group:

Library Staff

Shift:

Day

Required Qualifications:

Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.

Does this position work in a research laboratory?:

No

About the Department and/or College:

Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library, (3) Architecture Library, and (4) Peters Family Legacy Library. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.

Special Instructions to Applicants:

Sponsorship not available for employment.

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.