St. Joseph Health Lead Security Communications Representative - Full Time/Day in Lubbock, Texas

Job Summary:

Under general supervision, is responsible for directing the day-to-day operations of the communications room within the Security Department, ensuring implementation and compliance with departmental and CHS campus policies and procedures. Responsible for supervising and operating communication equipment using electronic surveillance equipment, voice activated intercom systems and multiple intrusion, panic, and picture alarms. Will be the administrator for various security systems located at CHS. Responsible for the continued education and training of veteran personnel and the initial training of new personnel. Collaborates with other Supervisors and Director of Security to maintain aggressive approach to progressive training. Provides leadership necessary to generate teamwork among personnel, in order to successfully fulfill the department’s mission.

Essential Functions:

  1. Responsible for directing the day-to-day operations of the communication’s

room within the

Department, ensuring implementation and compliance with all departmental

and CHS campus policies and procedures.

  1. Responsible for being the Administrator to various security systems. This

includes operating computer software used in the security systems and

working with the contractors for those systems. Trouble-shoots and

diagnoses repair and maintenance needed for the dispatch center

communication equipment and makes necessary recommendation for


  1. Directs and monitors closed circuit monitors and alarm panels, and

dispatches or notifiesppropriate personnel when potential criminal activity or

safety hazards have been observed.

  1. Maintains appropriate logs of daily radio communications received from shift

personnel, records,and prepares special reports.

  1. Collaborate with various CHS campus department personnel and external

agencies to gather and exchange information; promote departmental services

provided to the campus community.

  1. Evaluate and resolve complaints in a courteous and professional manner.

Refer unresolved complaints or unsatisfied customers to the proper sources

for assistance.

Minimum Position Qualifications:

Education: High School diploma or related education/experience


Minimum of 1 year of experience as a Supervisor and in the use of computer software preferably in a health care or campus environment.

Training: Job will require 40 hour training with the Hirsch Company in California provided by CHS

License/Certification: Texas (class C) Driver’s License.

Preferred Position Qualifications:

45 hours or more of higher education course work

Documented customer service training

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds: Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.Covenant / St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant / St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health