Job Summary:

Under close supervision, this position provides HR Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

Job Description:

Key Responsibilities:

• Address routine incoming employee inquiries by resolving all HR and HRIS questions promptly during the incoming phone call, escalate lengthier and more complex calls.

• Document People Support Center call activities and assign to appropriate party using the internal management tools.

• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness.

• Communicate and interpret HR and Payroll policies and procedures for all levels of employees.

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records.

• Support HR technology and application testing, implementations, and/or updates.

• Perform additional administrative duties as the need arises.

Qualifications:

Minimum Qualifications :

• High School Diploma/GED 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Experience using computers and phones in a professional/office setting

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to act professionally, maintaining composure and confidentiality

• Ability to follow established procedures

• Ability to communicate effectively through all mediums

• Proficient active listening skills

• Ability to manage multiple priorities

• Ability to work individually or as part of a team

• Maintain a people-centric mentality

• Ability to learn new technologies related to the job

Preferred Qualifications:

• 1 year of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry.

• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Human Resources, Transportation/Logistics

Job Opening ID:

00558343 People Service Representative I (Open)

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.