Description

TEKsystems is seeking a System Support Specialist for one of our clients based out of Louisville, KY.

Essential Functions:

• Provide a positive customer experience by professionally, accurately, and efficiently managing incoming calls to answer questions and assist in troubleshooting various equipment and systems.

• Act as a backup operator to maintain the integrity of system operations.

• Monitor error logs, system alerts, and communication networks; report and escalate issues according to established guidelines.

• Perform data entry and ensure the accuracy of entries within a scheduling system.

• Complete all tasks on the daily checklist with efficiency and precision.

• Contribute as a team member to assigned projects.

• Participate in User Acceptance Testing for new software versions.

• Process system configuration requests accurately and efficiently.

• Identify and address processing errors, performing preliminary troubleshooting and escalating when necessary.

• Take on other responsibilities as assigned.

Phones:

• Log into phones promptly if phone duty is required.

• Provide excellent customer service by greeting customers professionally, addressing them by name, and ensuring their concerns are resolved.

• Answer calls in a timely manner, aiming for first-call resolution.

• Document every call as a Service Desk ticket and maintain polite and professional communication.

Email:

• Monitor and manage emails during shifts, as assigned.

• Log email inquiries as Service Desk tickets and respond with professionalism and polite etiquette.

• Provide status updates to customers regarding their email requests.

Skills & Qualifications

Required:

• Must be at least 18 years old with a High School diploma or GED.

• Proficient with common office software.

• Strong problem-solving skills, attention to detail, and troubleshooting abilities.

• Self-motivated, independent, and capable of maintaining calm under pressure.

• Excellent verbal and written communication skills, with the ability to manage multiple priorities effectively.

• Flexible availability, including evenings, weekends, and holidays, as needed.

• Punctual and reliable.

Preferred:

• Associate's or Bachelor's degree.

• Experience with equipment configurations.

• Willingness to travel occasionally.

Physical Demands:

• Ability to sit for extended periods while performing desk and computer work.

• Must be able to type, handle repetitive motions, and use vision abilities like close vision and depth perception.

• Must work effectively in a team and manage work amidst interruptions and shifting priorities.

Experience Level: Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.