Description

Title: Implementation Manager (Healthcare)

Position Overview:

The Implementation Manager plays a critical role in the successful deployment and adoption of healthcare software solutions within client organizations. This role involves overseeing the end-to-end implementation process, collaborating with internal teams and external stakeholders, and ensuring that projects are completed on time, within budget, and in alignment with client objectives.

Key Responsibilities:

• Project Management: Lead the planning, execution, and monitoring of implementation projects, including defining project scope, milestones, timelines, and resource requirements.

• Client Engagement: Serve as the primary point of contact for clients throughout the implementation process, building and maintaining strong relationships to ensure client satisfaction and retention.

• Requirements Gathering: Collaborate with clients to gather and document detailed requirements, understanding their unique needs, workflows, and challenges.

• Solution Design: Work closely with internal teams, such as product development and implementation specialists, to design tailored solutions that meet client requirements and align with industry best practices.

• Configuration and Customization: Oversee the configuration and customization of software solutions to meet client specifications, ensuring that all changes are thoroughly tested and validated.

• Training and Support: Develop and deliver training programs for end-users, administrators, and other stakeholders to promote successful adoption of new systems and processes.

• Change Management: Implement change management strategies to minimize resistance and facilitate organizational readiness for system changes, including communication plans, stakeholder engagement, and user feedback mechanisms.

• Quality Assurance: Conduct regular quality assurance checks to ensure that implemented solutions meet quality standards, regulatory requirements, and client expectations.

• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as needed to minimize disruptions and delays.

• Documentation: Maintain accurate documentation of project plans, requirements, configurations, and other relevant information to support ongoing maintenance and future enhancements.

  Requirements • Demonstrated experience in Human Resources management

• Proficiency in Healthcare Revenue Cycle management

• Proven skills in Project Management

• Strong Leadership Skills with the ability to guide and motivate teams

• Experience in Process Implementation and improvement

• Knowledge of Business Process Improvement techniques and strategies

• Excellent communication and interpersonal skills

• Ability to handle sensitive information with discretion

• Strong organizational skills and ability to prioritize tasks

• Proficient in HR management software and Microsoft Office Suite

• Bachelor’s degree in Human Resources, Business Administration, or related field

• Professional certification in Human Resources (e.g., PHR, SPHR, SHRM-CP) is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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