Minimum Requirements:Bachelors degree in a related filed or an equivalent combination of education and experience. Grade 3 (Hourly)Position Description:The function of this position is to serve as a financial aid advisor within the Student Financial Aid Office (SFAO). The successful candidate for this position will be responsible for providing quality customer service working alongside SFAO team members managing inquiries and student needs in person, on the telephone, and via e-mail. Counsel students, parents, and others regarding student financial aid and related resources, including advising regarding application and eligibility for federal, state, private, and institutional aid as well as information pertaining to debt management, special circumstances, and matters of financial literacy. Administer financial aid in accordance with federal, state, private, institutional, and other applicable guidelines, policies, and procedures. Support the monitoring, processing, and oversight of day-to-day team processing activities, such as those associated with call management, email service account(s), office visits, counseling appointments, scholarships, professional judgment, satisfactory academic progress, form processing and routing, and certifications. Work with students as well as various staff members, departments, and agencies to certify eligibility, process aid, resolve discrepancies, and troubleshoot problems. Manage assigned team processing and counseling tasks and assist with financial aid presentations and workshops. Provide general support to teams within the SFAO and assist with other duties assigned by the management of the SFAO.ESSENTIAL DUTIES AND RESPONSIBILITIESCounsel students, parents, and others regarding student financial aid and related resources, including advising regarding application and eligibility for federal, state, private, and institutional aid as well as information pertaining to debt management, special circumstances, and matters of financial literacy. Provide quality customer working alongside SFAO team members, managing inquiries and student needs in person, on the telephone, and via e-mail. Administer financial aid in accordance with federal, state, private, institutional, and other applicable guidelines, policies, and procedures. Support the monitoring, processing, and oversight of day-to-day team processing activities, such as those associated with call management, email service account(s), office visits, counseling appointments, scholarships, professional judgment, satisfactory academic progress, form processing and routing, and certifications.Work with students as well as various staff members, departments, and agencies to certify eligibility, process aid, resolve discrepancies, and troubleshoot problems.Manage assigned team processing and counseling tasks and assist with financial aid presentations and workshops.Provide general support to teams within the SFAO and assist with other duties assigned by the management of the SFAO.Actively participate in financial aid activities offered by the SFAO office, university, and professional organizations.PREFERRED QUALIFICATIONSTwo years of relevant experience.Experience with Microsoft Word, Excel, electronic Mail and web-based computer applications, as well as demonstrated counseling and problem-solving. Effective oral, written, and interpersonal communication skills. Exhibit detail-oriented qualities and demonstrate an ability to manage multiple responsibilities in a high-pressure environment with minimal error.Be a self-starter with the ability to work independently and establish priorities and deadlines with minimal supervision.Exhibit skills that include the ability to analyze, troubleshoot, problem-solve, research, and utilize resources.Committed to service excellence and teamwork and must demonstrate strong counseling, interpersonal, and communication skills, and work ethic.Proficient with Microsoft Word, Excel, electronic mail, and web-based computer applications.Direct or transferable skillset, financial aid program knowledge, and PeopleSoft experience are preferred.Bi-lingual a plus.COMPETENCIESInterpersonal - Build effective, strong working relationships with students, parents, colleagues, management, and others.Service Excellence - Responsive and detail-oriented, to inform students and parents of critical federal, state, and institutional procedures that have an impact on a student’s financial responsibility and literacy.Organized - Manages time effectively and keeps tasks appropriately prioritized.Teamwork - Ability and desire to work cooperatively with others, within and outside the COS team, as well as others outside the financial aid office. Willingness to take directions from others and be respectful of colleagues.Flexible - Ability to change directions as needed for the good of the department or organization.Critical Thinking - Ability to think through issues and identify appropriate options.Analytical- Evaluating data and other information with the ability to choose the best solution and make recommendations.Work Ethic - Motivated, diligent, industrious, and persistent in the workplace, stays on tasks to completion and works at a fast pace to ensure optimal efficiency.Initiative - Identifying tasks that need to be accomplished and offering to assist or complete those tasks before the situation requires.Compensation will be commensurate to candidate experience.Equal Employment OpportunityThe University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.Assistance and AccommodationsComputers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.