Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in LOUISVILLE, Kentucky. In this role, you will be the primary point of contact for customers, managing their orders and addressing their concerns. You will also be responsible for maintaining customer records and supporting sales staff to optimize customer satisfaction.

Responsibilities: • Take and process customer orders with precision • Follow up with customers on all issues related to their order • Update customer files with changes in address, pricing quoted by salesperson, delivery instructions or other necessary notes • Develop and maintain effective working relationships with team members • Communicate with operations team and sales personnel on product availability and shipment status • Send orders to shipping department within required timeframes • Process customer product returns in accordance with prescribed procedures • Provide order acknowledgements and act as an administrator for SDS and COA • Ensure customer master data is up to date in systems and profiles • Carry out any additional responsibilities or tasks as assigned Requirements • Proficiency in answering inbound calls and dealing with both inbound and outbound calls.

• Experience in a call center customer service environment.

• Strong customer service skills with a focus on resolving customer issues.

• Proficiency in data entry tasks, with a focus on accuracy and speed.

• Ability to manage email correspondence professionally and efficiently.

• Proficiency in Microsoft Excel and Microsoft Word.

• Experience in order entry processes.

• Ability to schedule appointments effectively for customers and team members.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• High school diploma or equivalent, higher education or certifications in relevant fields are a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .